Mediaocean · 23 hours ago
Platform Analyst, Customer Engagement
US
Full-time
Hybrid
Entry Level
$70K/yr - $80K/yr
2+ years expMediaocean is a trusted industry platform powering the future of advertising. The Platform Analyst role involves gaining foundational knowledge of Mediaocean products and customers while working toward product certification, providing support, and managing customer interactions.
AdvertisingAnalyticsEnterprise SoftwareMachine LearningSaaSSoftware
Responsibilities
Develop knowledge of Mediaocean solutions, customer environments and associated business practices
Build subject matter expertise to help fill customer knowledge gaps, guide customers to the use of self-help resources, and reduce support dependence
Achieve certification in assigned area of focus
Handles tickets submitted via Chat or Web form for assigned accounts, and other accounts as needed
Manages or participates in specific project tasks for assigned accounts
Communicate frequently and effectively with Mediaocean team members regarding customer activities, including support tickets and product feedback
Learn and utilize standard process and support tools/documents to ensure consistent outcomes, including Smartsheet, SharePoint, Zendesk and Jira
Participate in mitigating potential customer risks and escalations
Participate in change management and user adoption post-implementation
Provide support ticket updates and product feedback to customers as needed (status meetings, etc)
Qualification
Required
2+ years of relevant experience in customer support, client services, ad tech, media, SaaS, or a related field
Strong interest in developing product and platform expertise within a customer-facing environment
Ability to learn complex systems and workflows and work toward product certification
Clear and professional communication skills (written and verbal), with the ability to explain technical concepts to non-technical users
Demonstrated problem-solving skills and a customer-first mindset
Strong organizational and time management skills with the ability to handle multiple tickets, tasks, and priorities
Comfortable working in support and ticketing environments (chat, web forms, case queues)
Adaptable, curious, and receptive to feedback in a fast-changing environment
Proficiency with Microsoft Office
Preferred
Experience with Mediaocean products or advertising/media workflows is a plus
Experience with support tools (Zendesk, Jira, Smartsheet, SharePoint) a plus
Benefits
Open Paid Time Off (PTO)
Flexible schedule
Company holidays
12 weeks of paid parental leave (after 6 months of employment)
Competitive salary
Full benefits package starting on your first day
Referral bonuses
Recognition awards
401(k) with company match
Company HSA contribution up to $2,400
Medical/Dental/Vision/Pharmacy
Health Savings Account (HSA)/Flexible Spending Account (FSA)
Mental health support
Life & Disability insurance
Family planning & fertility benefits
Pet insurance
Legal & ID theft protection
Retirement planning
Medicare assistance
Employee Assistance Program (EAP)
Professional training/Tuition reimbursement
Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
Professional development with a dedicated Talent Development team
Employee Resource Groups (ERGs)
Philanthropy & awareness programs
Mentorship programs
In-office and virtual events & celebrations
Various volunteer & donation opportunities
Innovative and collaborative work environment
Enjoy fresh bagels and company-paid lunches in-office twice a week
Company
Mediaocean
Mediaocean provides software platforms for the advertising community.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$40.5MKey Investors
New Enterprise Associates
2021-08-31Secondary Market
2015-06-29Acquired
2008-04-18Series B· $30M
Leadership Team
Bill Wise
Co-Founder & CEO
Nick Galassi
President & Chief Financial Officer
Recent News
2025-12-19
2025-12-18
Company data provided by crunchbase