Housing Alexandria · 1 day ago
Concierge
Washington, DC
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrHousing Alexandria is a mission-driven organization committed to creating thriving communities through affordable housing. The Concierge ensures exceptional resident satisfaction and seamless day-to-day property operations while serving as the first point of contact for residents, visitors, and vendors.
ConstructionNon ProfitReal EstateSocial
Responsibilities
Address resident concerns promptly and professionally, ensuring timely resolution or escalation as necessary
Assist residents with maintenance requests, ensuring accurate documentation and proper follow-up through property management systems like Entrata
Provide basic guidance on Entrata features to residents, such as making payments or submitting requests
Support community events by assisting with communication and execution
Execute property walks and consistent reporting to ensure that the property meets safety and touring standards
Maintain up to date flyers and posted signage throughout the property for resident events and notices
Manage inbound calls, respond to inquiries, and route calls to the appropriate team members
Assist with leasing activities by responding to inquiries and compliance-related questions, coordinating and executing tours, and new resident welcome activities
Receive, log, and manage the distribution of packages for residents, ensuring proper handling and secure storage
Assist with inventory, organization, ordering, and tracking of equipment for all property teams
Maintain accurate records of interactions, service requests, and resident concerns using property management software
Assist with general administrative tasks to support property operations as needed
Participate in training and professional development opportunities to build skills in leasing and marketing and obtain necessary certifications
Support HALX fundraising and brand-building campaigns
Foster Housing Alexandria’s mission, culture, values, strategic plan, and commitment to diversity, equity, and inclusion
Perform other duties as directed
Qualification
Required
Excellent communication and interpersonal skills with a friendly and professional demeanor
Tech-savvy, with the ability to navigate property management software (e.g., Entrata) and update online platforms effectively
Strong organizational and time management skills
Entry-level experience or education in leasing or customer service, preferably in the affordable housing sector
Commitment to supporting Housing Alexandria's mission, values, and commitment to diversity, equity, and inclusion
Regularly lifting and carrying objects up to 25 pounds
Pushing, pulling, and moving objects
Prolonged periods of standing and walking
Bending and stretching to access equipment and objects
Climbing ladders and steps
Preferred
Spanish language skills preferred
Spanish or Amharic speaking, writing, and reading fluency preferred
Basic knowledge of Landlord-Tenant and Fair Housing laws
Experience aiding individuals and groups facing difficulties such as economic disadvantage, unemployment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, and inadequate housing
Benefits
100% employer-paid individual medical, dental, vision, life, and disability insurance
Up to 5% matching 401(k)
Parental leave
HSA
Tuition assistance
Paid networking opportunities
A wellness program
Robust paid time off
And more.
Company
Housing Alexandria
Housing Alexandria - Foundation for Stronger Community.
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageLeadership Team
J
Jonathan Frederick
President
Recent News
Investors Hub
2023-12-14
2022-12-16
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