Tria Federal (Tria) · 22 hours ago
Help Desk Specialist (Tier 1)
Dallas, TX
Full-time
Onsite
Entry Level
$45K/yr - $50K/yr
1+ years expTria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. They are seeking a Helpdesk Technician to provide technical support to enterprise end users by diagnosing, troubleshooting, and resolving various technical issues related to hardware and software.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Diagnose causes of PC and server hardware problems/failures and repair/replace/adjust faulty PC and server hardware components
Follow established procedures to image and configure Windows workstations
Inventory user equipment/accessories, send/receive replacement computers/parts, and update the database to reflect the status and resolution of any user problems
Provide in-person, by telephone, or remote technical support to users connected to the network or through VPN
Under supervision, provide lower-level technical and end-user support for commercial PC operating systems and COTS and/or custom applications
Maintain records of contacts and system problem/resolution logs for trends analysis
Install boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections
Move, reinstall, and configure PCs, servers, printers and other devices while making any necessary network connections
Work with higher-level staff on system hardware and software problems, cable plant redesigns and expansions, cable plant documentation, etc
Perform preventive maintenance
Provide technical support for stand-alone and network printers, including high capacity, high-speed printers
Perform basic account management such as resetting passwords, unlocking accounts, and modifying user groups
Provide end-user help to BLS staff in the use of BLS standard operating system software and commercial software such as Microsoft Office
Log and track incident and problem issues in the trouble ticketing system throughout the incident and problem lifecycles and communicate with the affected customers to keep them apprised of restoral status in accordance with approved processes and procedures
Qualification
Required
High School or Equivalent
One (1) year of experience providing technical support in an enterprise environment with over 100 users
One (1) year of experience supporting Microsoft Windows client operating systems
One (1) year of experience diagnosing and resolving PC and printer problems
Attention to detail
Ability to document in the help desk application and other tools
Excellent customer service
Experience with Microsoft Active Directory management tools
Experience with Microsoft Suite
Experience with Dell Hardware
ABILITY TO OBTAIN A DOL PUBLIC TRUST CLEARANCE (Must be a U.S. Citizen or Green Card Holder residing in the United States for more than 3.5 years)
Preferred
Prior Federal agency experience
Prior Service Desk experience
Professional Certification(s): HDI, ITIL, MCP, A+
Technical or college degree
Benefits
Top-tier benefits package
Invest in your physical, mental, and financial health and wellness
Company
Tria Federal (Tria)
Tria Federal (Tria) delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-01Seed
Leadership Team
Tim Borchert
Chief Executive Officer
Murali Mallina
Chief Technology Officer
Recent News
Washington Technology
2026-01-14
Washington Technology
2025-10-21
Company data provided by crunchbase