JBT Marel · 3 hours ago
Customer Service Coordinator
Apex, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expJBT Marel is a company that focuses on customer service within the manufacturing sector. They are seeking a Customer Service Coordinator to manage customer inquiries, provide timely information on orders, and resolve complaints while collaborating cross-functionally.
Food and Beverage
Responsibilities
Enter Orders and request for Quotes into ERP system
Respond to internal and external Customer inquiries
Ensure all Customers have accurate and timely information on order status and/or changes
Manage a broad range of customer inquiries via multiple channels in a timely, professional manner
Provide product, pricing, and service information to Customers
Resolve a broad spectrum of Customer complaints and issues with empathy and understanding
Collaborate cross-functionally to provide accurate and timely information to Customers
Issues Return Material Authorizations (RMAs) as requested
Processes credit card payments
Participate in daily SQDC (Safety, Quality, Delivery, and Cost) meeting
Qualification
Required
Excellent communication skills, both written and verbal
Be able to work well with others in a busy and dynamic team environment
Effectively prioritize and multitask while being detail-oriented and organized
Demonstrate empathy and patience when dealing with Customers
Must be proficient in Microsoft software, including Excel, Outlook, Teams, and OneDrive
Used to a fast-paced Customer Service environment
Have a flexible 'can-do' attitude and be willing to tackle a wide variety of tasks
Be comfortable making decisions and resolving issues
Minimum High school degree
Minimum 2 years' experience working in a Customer Service capacity, in a manufacturing environment
Preferred
Preferred experience in Salesforce, including Salesforce Cases
Company
JBT Marel
JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.
10001+ employees
H1B Sponsorship
JBT Marel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-11-03
Morningstar.com
2025-10-16
Company data provided by crunchbase