Guthrie · 5 hours ago
Patient Financial Rep 2 - Single Business Office - Full Time
Sayre, PA
Full-time
Onsite
Entry, Mid Level
2+ years expGuthrie is a healthcare organization focused on patient financial services, and they are seeking a Patient Financial Representative to manage billing inquiries and assist patients with their financial obligations. The role involves providing excellent customer service, resolving delinquent accounts, and coordinating with other departments to support patients in understanding their payment options.
Health CareHospitalPersonal Health
Responsibilities
Provides excellent customer service and alternate methods of payment to resolve self‐pay account balances through patient communication initiated by incoming calls, outbound calls, mail, email, eGuthrie, and Guthrie’s online payment portal at www.Guthrie.org. Respects confidentiality when handling patient accounts and documents any patient contact and the follow up action taken
Informs and explains any outstanding balance to patients and accepts payment via credit card, check or cash and discusses standard payment options according to The Guthrie Clinic policy guidelines
Assesses the patient’s financial ability to pay outstanding balances through account research, discussions with the patient and use of The Guthrie Clinic’s Financial Assistance Program. Works with patients who are considered financial risks before their appointment by flagging upcoming scheduled appointments and establishes communication with other departments to offer and discuss all methods of payment available to meet the patients’ needs and Guthrie’s financial policies. Offers the program application and staff assists in completing the application process when applicable
Provides account follow up and training to staff with more complex patient account questions and coordinates with insurance and reimbursement staff for coding and insurance issues for account resolution on behalf of the patient, and maintains ongoing training of employees as assigned
Updates patient demographic and insurance information and follows through on any filing of insurance, as needed. Reviews third party payment denials as requested by the patient and provides additional information to the insurance company for payment review on behalf of the patient. Rebills patient primary, secondary or tertiary insurance as deemed appropriate
Reviews delinquent accounts and performs limited skip tracing analysis to locate delinquent patients, when appropriate, to determine such data as previously billed, statements sent and collection action taken, the status and extent of any insurance coverage, and any payment plan delinquency in order to contact the patient to confirm the account balance and to ensure the patient understands their financial obligations to The Guthrie Clinic. Refers accounts to external collection agency after account is deemed “uncollectable” according to The Guthrie Clinic policy guidelines and refers patients to collection agency for account review and payment arrangements for their collection balances
Exercising discretion and judgement, uses negotiation techniques to develop flexible, creative options for patients determined to be “good risk”. Understands and explains standard payment procedures and policies established by The Guthrie Clinic
Researches self‐pay credit balances and refund requests and gathers supporting documentation to determine credit resolution and submit refund requests when applicable through the appropriate Accounts Payables system process. Researches appropriateness of administrative and small balance write offs and charge corrections and gathers supporting documentation to submit write‐off recommendations to manager for approval, as appropriate
Provides itemized statements as requested by patients and to other outside representatives as authorized by the patient. Maintains knowledge of and complies with The Guthrie Clinic policies and procedures and FDCPA guidelines and third‐party requirements
Assesses deceased and bankruptcy accounts and takes appropriate measures
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Minimum of 2 years applicable, transferable, work experience required
Excellent organizational and customer service skills a must
Requires excellent listening, verbal and written communication and interpersonal skills
Preferred
Associates degree preferred
Background in health care financial services, collections, medical billing, and insurance regulations preferred
Must possess a working knowledge of basic health care billing and coding
Experience with office software and spreadsheets preferred
Company
Guthrie
Health care
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
Central New York Business Journal
2026-01-03
2025-12-24
2025-09-23
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