NTT Global Data Centers · 10 hours ago
Supervisor, Critical Facilities Operations
Ashburn, VA
Full-time
Onsite
Mid, Senior Level
$103K/yr - $141K/yr
5+ years expNTT Global Data Centers is a leading provider of data center solutions with a commitment to innovation and sustainability. The Supervisor, Critical Facilities Operations will oversee the daily operations and maintenance of the data center, ensuring optimal uptime and safety while providing training and support to the technical teams.
Information Technology & Services
Hiring Manager
James Scanlon
Responsibilities
Supervises the Data Center Technicians and the Facilities Technicians
Operates and maintains data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9’s)
Tasks out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health and Life Safety
Provides tasking for the daily operations and maintenance scheduling of non-critical and critical maintenance
Ensures the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc
Analyzes data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability
Conducts in-depth training with the Data Center Technicians on equipment, PM’s, QA and CFOps procedures/processes
Manages and maintains all training documentation; provides documentation to HR
Ensures data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations
Works with customers to provide successful installs that exceed expectations – delight the customer
Supervises the safety and well-being of all CFOps team
Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Center Technicians and Facilities Technicians
Writes and Reviews non-critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input
Supervises the execution of non-critical and critical Method of Procedures and ensures their thorough completion
Performs other duties as assigned
Qualification
Required
Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years' related experience
A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi-conductor or power plant experience)
Minimum of two or more years as a foreman, lead or senior level technician in a critical facility environment
Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations
Expert knowledge of low voltage systems, including fire, security and PLCs
Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
Strong supervisor skills
Excellent communication skills, both written and oral
Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: 12kV switchgear, 480/277 and 208/120 volt electrical generation and distribution systems, Diesel powered AC generator plants up to 2MW, Static UPS systems, Multi-string flooded cell batteries and monitoring systems, Static switches, PLC and relay logic controls, Power monitoring systems, Data center power distribution and management systems, VFD Drives, Large Centrifugal Chillers, Cooling Towers, Water Treatment Systems, HVAC equipment, Computer Room AC Units (CRACs), Kyoto Cooling Units (where applicable), Operating Building Management and Industrial PLC Control Systems, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, Fuel/Oil Day tanks and Fuel/Oil Storage Tanks, Knowledge of NFPA 25, sprinkler and dry-stand pipe systems, including Emergency Fire Pump where applicable, Chilled/Condenser Water Pump, Well/Vault or Sump Pumps, Domestic Water systems, including BackFlow Prevention devices
Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
Ability to train the electrical and mechanical teams on the systems and the procedures
Ability to conduct power & fire system capacity, safety and code compliance assessments
Ability to operate in and promote a rigorous process-driven, team environment
Ability to logically analyze and solve problems
Ability to multi-task multiple projects
Detailed oriented
Regular, predictable attendance is essential for satisfactory performance
Must be comfortable working in a highly critical, fast paced environment shifting priorities
Must be able to respond to emergency situations at the data center
Must be willing to be part of the after-hours notification and escalation protocol
Must carry a cell phone for availability during assigned shift and emergency situations
Must be willing to work outside normal business hours, including weekends, late nights, holidays
Must wear leather close-toed shoes with a solid rubber sole
Preferred
Certified Electrician preferred in state where assigned
CPR/First Aid and NFPA70E Certification during employment
Forklift Certified
Benefits
Annual bonus
Paid time-off
Medical, dental, and vision benefits
Life and supplemental insurance
Short-term and long-term disability
Flexible spending account
401k retirement plan
Company
NTT Global Data Centers
Global Data Centers is becoming a division of NTT DATA.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Pace, Executive MBA
Senior Vice President, Chief of Staff to the CEO and Real Estate & Facilities
Meghan Krafka
CFO & SVP of Finance
Company data provided by crunchbase