Edia · 1 day ago
Enterprise Customer Success Manager (CSM)
United States
Full-time
Remote
Senior Level
$180K/yr - $240K/yr
5+ years expEdia is a Series A technology startup focused on revolutionizing K-12 education with AI-driven solutions. The Enterprise Customer Success Manager (CSM) will be responsible for driving customer success by managing strategic accounts, enhancing customer adoption of Edia's platform, and ensuring schools achieve impactful educational outcomes.
EdTechEducation
No H1B
Responsibilities
Develop and maintain trusted advisor relationships with key decision-makers and influencers across district leadership, administrators, and educators with a focus on high-value accounts
Guide customers through best practices in AI-powered student success, ensuring they achieve measurable impact in areas such as MTSS, absenteeism reduction, and math proficiency
Leverage deep knowledge of AI in education, the Edia platform, and K-12 challenges to help schools optimize their use of AI-driven insights
Proactively analyze customer adoption trends, usage patterns, and student outcomes to provide data-backed recommendations that drive engagement, retention, and growth
Identify upsell and cross-sell opportunities that align with district priorities, ensuring expanded usage of Edia’s platform
Implement proactive retention strategies, mitigating churn by addressing customer needs before they become pain points
Act as the voice of the customer, collaborating with product and engineering teams to influence the roadmap with key feature requests and integrations
Translate customer feedback into actionable product enhancements that improve adoption, engagement, and student outcomes
Partner with customers to develop Joint Success Plans that align Edia’s AI capabilities with district goals, curriculum strategies, and intervention programs
Lead training sessions, webinars, and workshops, equipping educators and administrators with the knowledge to fully leverage Edia’s AI platform
Qualification
Required
Bachelor's or Master's degree in Business, Computer Science, or a related field
5+ years of experience in a customer success, management consulting, technology consulting, or consultative role within the technology (SaaS) industry
Proven ability to navigate complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions
Exceptional communication and interpersonal skills, adept at building trust, fostering engagement, and influencing executive stakeholders
Demonstrated success in managing and expanding customer accounts, driving both gross dollar retention (GDR) and net dollar retention (NDR)
Experience implementing production technology solutions, driving change management, and evangelizing outcomes
Passion for K-12 education, improving student outcomes and supporting educators through innovative AI-driven solutions
Preferred
MBA preferred
Startup experience a plus, with the ability to thrive in fast-paced, high-growth environments
Benefits
Equity
Flexible vacation
Especially during school holiday periods
Technology stipend
Company
Edia
Edia is the leading AI platform for K-12 school districts that improves outcomes for math, attendance, and MTSS.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.4MKey Investors
Felicis
2024-04-25Series A· $9.4M
Leadership Team
Joseph Philleo
Co-founder, CEO
Iain Proctor
Chief Technology Officer + Founder
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