EmblemHealth · 4 hours ago
Lead Training Specialist, IT - Remote
United States
Full-time
Remote
Mid, Senior Level
$68K/yr - $119K/yr
4+ years expEmblemHealth is seeking a Lead Training Specialist in IT to conceptualize, develop, and facilitate Salesforce-related training programs. The role involves managing training environments, enhancing user adoption, and providing technical and administrative support for Salesforce applications.
InsuranceNon ProfitWellness
Responsibilities
Facilitate training programs related to Salesforce applications
Conduct training and refresher courses with user groups working within Salesforce
Enhance adoption through training programs
Report on adoption, feedback, ideas for improvement
Work with stakeholders to determine training needs and opportunities and manage training calendar
Developing personas for system users and targeting training to those groups that maximize effectiveness of CRM users
Creating release notes, documenting new functionality and training users on newly implemented functionality
Develop documentation and understanding of the existing feature set as implemented to assist with questions and enhancements
Design and create high-quality, engaging, and effective training programs
Provide technical, administrative, project management, logistical and other support as needed to maximize the effectiveness of processes, programs, approaches, and materials
Support project management training tasks related to new implementations, process changes, and new business to meet organizational needs
Produce and deliver ad-hoc reports, presentations, analysis, etc. to support organizational goals
Monitor and review the success of end user training by using quality results, assessment results, survey results, and observations or through discussions with organizational managers and trainers
Perform other job-related duties as directed or required
Qualification
Required
Bachelor's Degree; Master's Degree (Preferred)
4 – 6+ years of relevant professional work experience
2 – 3+ years of training design, development, and delivery experience in a virtual, classroom and large audience setting
2 – 3+ years of implementing Salesforce configuration and rolling this out to users
Additional experience/specialized training may be considered in lieu of educational degree requirements
Knowledge of adult learning theory; experience with inclusive training methodologies
Software application training experience
Excellent time management skills
Excellent communication (verbal, written, presentation, interpersonal/relationship building) skills
Critical thinking skills to develop or assess materials that will help employees understand the subjects being taught, understand the needs of the employees and judge what will work
Problem-solving and decision-making skills to determine the best programs to train employees and meet the needs of the organization
Expert level command of course authoring tools, specifically Storyline 360, and course development methodologies
Ability to effectively manage multiple projects and tasks with competing objectives, priority levels, and deadlines; and to develop and adhere to time schedules to meet project deadlines and to sequence activities logically
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
Strong knowledge of Microsoft Suite including Word and PowerPoint for producing training materials and presentations
Flexibility to accommodate travel to various locations
Self-motivated, innovative, and flexible
Preferred
Master's Degree
Salesforce certification
Experience delivering training in a call center/customer contact center / sales environment
Strong knowledge of customer service/contact center day-to-day operations; and customer service system(s)
Company
EmblemHealth
EmblemHealth is an insurance and wellness company that offers health benefits to consumers, employers, and government purchasers.
1001-5000 employees
H1B Sponsorship
EmblemHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
M
Michael Collins
Vice President CRM Applications
Recent News
Behavioral Health Business
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