Magellan Jets · 1 day ago
Client Experience Consultant
Quincy, MA
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expMagellan Jets is a premier provider of private aviation solutions, dedicated to delivering customized flying experiences to its Private Clients worldwide. The Client Experience Consultant will be responsible for ensuring exceptional customer service and managing day-to-day client interactions, while addressing individual preferences and needs.
Travel
Responsibilities
Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations
Maintaining regular and prompt communication with clients, ensuring their needs are understood and met
Ability to work from the Quincy, MA office 4 days a week
Participating in weekend coverage rotation and occasional night shifts
Adhering to Magellan Jets’ employee customer service contract standards
Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction
Arranging ground transportation, catering, and other special requests to enhance the travel experience
Adapting to and managing changes in client requests and itineraries promptly and efficiently
Reviewing flight itineraries to ensure safety and compliance with relevant regulations
Tracking active flights in real-time, ready to address any issues that may arise
Supporting any mechanical recovery or flight deviation requirements
Providing informed advice to private clients to support their mission needs
Qualification
Required
At least 1-3 years of customer service experience required
Ability to work from the Quincy, MA office 4 days a week
Participating in weekend coverage rotation and occasional night shifts
Adhering to Magellan Jets' employee customer service contract standards
Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction
Arranging ground transportation, catering, and other special requests to enhance the travel experience
Adapting to and managing changes in client requests and itineraries promptly and efficiently
Reviewing flight itineraries to ensure safety and compliance with relevant regulations
Tracking active flights in real-time, ready to address any issues that may arise
Supporting any mechanical recovery or flight deviation requirements
Providing informed advice to private clients to support their mission needs
Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated
Excellent communication skills
A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team
Preferred
Bachelor's degree preferred
Experience working in a hotel or for a luxury brand preferred
5-Diamond Customer Service Experience
Benefits
Flexible Paid Time Off Policy
Parental Leave Return-to-Office Benefit
9 company paid holidays
Medical Insurance (HMO or PPO)
Dental and Vision coverage
Health Reimbursement Arrangement (HRA)
Healthcare Flexible Spending Account (HFSA)
Dependent Care Flexible Spending Account (DCFSA)
Rx Cost Share Assistance Program
Life Insurance & Disability Benefits (100% Employer Paid)
Free Employee Assistance Program (EAP)
401(k) Retirement Plan with an employer match
Fitness Reimbursement Program
Pet Insurance Discount
Company
Magellan Jets
Magellan Jets is an aviation company providing private jet membership and jet cards.
51-200 employees
H1B Sponsorship
Magellan Jets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Joshua Marc Hebert
CEO
Recent News
2026-01-20
Company data provided by crunchbase