Apollo Plumbing and Drain Cleaning · 11 hours ago
Service Manager
Marysville, WA
Full-time
Onsite
Mid, Senior LevelApollo Plumbing is a locally owned and operated plumbing company in Everett, WA, committed to delivering expert plumbing solutions with care and respect. They are seeking a proactive Service Plumbing Operations Manager who excels in communication and leadership, with responsibilities including managing field service teams and ensuring excellent customer service.
Consumer Services
Responsibilities
Communicate clearly with staff, vendors, and customers
Recruit, onboard, and develop plumbers, apprentices, and CSRs
Build incentive plans (spiffs, commissions, KPI-based bonuses)
Reduce turnover through culture and career paths
Translate executive strategy into daily team execution
Monitor KPIs: revenue per truck/day, average ticket, conversion rate, memberships, warranty callbacks
Implement CSR/dispatcher best practices; manage customer conflict resolution and reputation (Google, Yelp, LSAs, Nextdoor)
Enforce SOPs for service calls, installs, job costing, and safety
Read and manage P&L statements; track gross margin, net margin, and ROI
Strong problem-solver under pressure (e.g., storm surges, emergency routing)
Adaptable to growth—able to scale systems
Hands-on leadership style (ride-alongs, shadowing, coaching on the fly)
Customer-first mindset, balancing service excellence with profitability
Qualification
Required
Experience in residential or light commercial service
Experience in supervisory or management role
Understanding of warranty and recall management (Worry Free Warranty)
Proven track record of managing field service teams (technicians, apprentices)
Experience with scheduling, dispatch, and capacity balancing
Strong grasp of ServiceTitan or equivalent FSM software (flat-rate pricing, call booking, KPI dashboards)
Read and manage P&L statements; track gross margin, net margin, and ROI
Monitor KPIs: revenue per truck/day, average ticket, conversion rate, memberships, warranty callbacks
Implement CSR/dispatcher best practices; manage customer conflict resolution and reputation (Google, Yelp, LSAs, Nextdoor)
Enforce SOPs for service calls, installs, job costing, and safety
Knowledge of OSHA compliance, fleet maintenance, and licensing requirements
Recruit, onboard, and develop plumbers, apprentices, and CSRs
Build incentive plans (spiffs, commissions, KPI-based bonuses)
Reduce turnover through culture and career paths
Communicate clearly with staff, vendors, and customers
Translate executive strategy into daily team execution
Strong problem-solver under pressure (e.g., storm surges, emergency routing)
Adaptable to growth—able to scale systems
Hands-on leadership style (ride-alongs, shadowing, coaching on the fly)
Customer-first mindset, balancing service excellence with profitability
Benefits
401(k) retirement plan with company match
Paid Time Off (PTO) and paid holidays
Comprehensive health benefits package (medical, dental, vision)
Ongoing professional development and leadership training
Growth opportunities within one of the fastest-growing plumbing companies in the Puget Sound
Company
Apollo Plumbing and Drain Cleaning
Back in 2005, Dan Barger decided there had to be a better way to provide plumbing here where he grew up.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase