Newsela · 9 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry Level
$68K/yr - $70K/yr
1+ years expNewsela is a company that transforms real-world content into instructional materials for K-12 classrooms. They are seeking a Customer Success Specialist to support customer engagement and adoption of their products, working closely with Customer Success Managers to drive strategic initiatives and ensure effective curriculum alignment.
E-LearningEdTechEducation
Responsibilities
Drive teacher activation, adoption, and ongoing engagement with Newsela products through targeted plays and outreach
Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered → active → engaged
Support execution of adoption campaigns, events, and initiatives that increase meaningful product use
Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing
Develop and deliver curriculum‑aligned resources, mappings, or guidance that help educators see immediate classroom relevance
Partner with internal teams to scale curriculum alignment efforts across priority accounts
Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers
Support priority accounts with proactive engagement tied to adoption, usage, and instructional impact
Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools
Surface actionable insights for CSMs that inform outreach, prioritization, and customer conversations
Track progress against adoption and engagement goals and recommend adjustments based on data
Support renewal motions through targeted adoption efforts that strengthen value realization
Assist districts during decentralization efforts for renewals, ensuring a seamless process for both internal and external stakeholders
Assist with preparation of complex renewal materials or quotes as needed, ensuring accuracy and alignment
Create efficiencies for the CSM team by owning repeatable processes, playbooks, and executional work
Maintain clean, accurate data in Salesforce and Gainsight to support forecasting, reporting, and customer health
Contribute to continuous improvement of CS workflows and specialist programs
Qualification
Required
1+ years of professional experience in customer success, education, curriculum, operations, or a related role
Strong communication and relationship-building skills, with the ability to partner effectively across teams
Demonstrated ownership and solutions-oriented mindset: you take accountability for outcomes, not just tasks, and proactively identify paths forward
Adaptive and flexible in a fast-changing environment, adjusting quickly as priorities evolve
Comfortable managing multiple priorities with attention to detail and follow-through
Experience working with data and CRM tools (e.g., Tableau, Salesforce, Gainsight)
Preferred
Background as a former educator or experience supporting K–12 customers strongly preferred
Bachelor's degree preferred
Benefits
Comprehensive medical benefits with employer contribution to premiums and to HSA accounts.
Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
We provide a monthly tech stipend to support your WFH needs!
Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
Company
Newsela
Newsela is an Ed-tech startup that takes content from trusted providers and turns it into learning materials.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$172.16MKey Investors
TCVKleiner PerkinsOwl Ventures
2021-02-25Series D· $100M
2019-03-13Series C· $50M
2017-02-01Series B
Leadership Team
Pep Carrera
Chief Executive Officer
Dan Cogan-Drew
Co-Founder and Chief Academic Officer
Recent News
Government Technology US
2026-01-24
Company data provided by crunchbase