True Homes · 16 hours ago
Helpdesk Technician
Monroe, NC
Full-time
Onsite
Entry Level
2+ years expTrue Homes is seeking a Helpdesk Technician I to perform helpdesk functions and light network administration for end users. The role involves troubleshooting hardware and software issues, providing support through a ticketing system, and collaborating with higher-level technicians for complex repairs.
ConstructionHome ImprovementHome RenovationHome Services
Responsibilities
Provides helpdesk support through monitoring, tracking, and resolving user requests received through the Enterprise Technology Services (ETS) helpdesk ticketing system to the end user’s satisfaction
Modifies configurations, utilities, software default settings, etc. for the local workstation
Troubleshoot and diagnose hardware and software malfunctions and resolve, repair or report repairs in a timely manner
Collaborating with higher-level support technicians for complex repairs and when specialized knowledge or skills are required
Managing warranty claims for defective hardware, which includes liaising with vendors and manufacturers to obtain replacement parts or units
Conducting routine maintenance tasks such as cleaning dust from inside computers, checking and securing connections, and updating firmware to prevent future hardware failures
Documents internal procedures and makes updates as needed
Assists with onboarding of new users and ensures that each workstation is set up with a computer, monitor, keyboard, mouse, hard drive, software, and any additional specialized equipment
Install, test, troubleshoot and repair workstations, peripheral devices such as printers, scanners, and monitors, including connectivity and configuration issues
Creates users in Active Directory, Office 365 mailbox and assigns users and computers to proper groups in Active Directory
Performs timely workstation hardware and software upgrades as required
Performs other duties as needed or required
Qualification
Required
Associates degree in information systems, computer technology or related field required
Ability to work occasional nights and weekends as required
Valid driver's license and reliable personal transportation required for occasional travel within NC and SC
Excellent attention to detail
Strong communication skills, written, and verbal skills
Strong organizational skills
Ability to work in a fast-paced environment
Comply with all company policies and procedures
Demonstrate the qualities and character traits as defined in the True Difference
Able to be present on site from 8am – 5pm on business days
Must be able to remain in a stationary position 25% of the time
Associate needs to occasionally move about the office to access file cabinets, office equipment, etc
Associate will position one's self to maintain computers at work stations, including under the desks and in the server closet
Constantly operates a computer and other office equipment
Frequently moves IT equipment, weighing up to 50 lbs
Preferred
Two years of relevant experience preferred
Company
True Homes
True Homes is a construction & property service company specializing in home design & home building services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Ashley
Operations Partner (VP) - Marketing
Kate Jarrell, NALP, CAM
Operations Partner (VP) of Marketing
Recent News
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