PPG · 23 hours ago
Manager Customer Service & Logistics
Monroeville, PA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expPPG is a company that specializes in specialty products, and they are seeking a Customer Service and Logistics Manager to lead their global customer service team. The role involves overseeing customer service operations to ensure efficiency and quality of on-time delivery while collaborating with various teams to provide a seamless customer experience.
Chemicals
Responsibilities
Lead and mentor the customer service team, fostering a culture of high performance and professional development
Ensure the team has the skills and resources necessary to support Specialty Products’ global objectives
Work cross-functionally with corporate logistics, procurement, freight forwarders and agents, transportation carriers, certified packaging, revenue accounting, credit and IT to ensure seamless customer experience
Oversee the resolution of complex customer issues and complaints. Develop and implement processes to prevent recurring issues
Maintain and actively support ISO 9001 Certification process
Manage performance indicators to guarantee service offer to our customers
Leverage and utilize technology to optimize customer service workflows and foster innovation
Qualification
Required
BA degree with generally 8-10 years related experience, approximately 1-3 of which is in a manager level role
Proficient in international logistics processes, including customs documentation, importation requirements, and VAT compliance
Proficient in managing processes and activities aligned with PPG Export Compliance guidelines for handling international orders
Strong leadership skills with the ability to inspire and lead a high-performing customer service team, while working with cross-functional teams and senior leaders
Excellent problem-solving skills with a proactive approach to identifying and addressing customer service challenges
Excellent communication skills with the ability to effectively present customer service information to various stakeholders, including senior management
Strong interpersonal skills with the ability to build and maintain relationships within internal and external stakeholders
Ability to develop and implement strategic customer service plans aligned with business objectives
Proficient with TMS systems, ERP, and CRM systems
Benefits
Insurance coverages
Benefits
Company
PPG
PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Knavish
Chairman and CEO
David Bem
CTO, VP Science and Technology
Recent News
Morningstar.com
2025-10-06
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