ROM Technologies, Inc. · 1 day ago
Healthcare Account Manager
Clearwater, FL
Full-time
Onsite
Mid Level
3+ years expROM Technologies, Inc. is seeking a Healthcare Account Manager to manage their strategic partnership with CVAUSA and its affiliated cardiology groups. This role involves coordinating patient referrals, resolving operational issues, and ensuring a high-quality experience for both patients and physician practices.
Health CareMedical DeviceRehabilitationTherapeutics
Hiring Manager
Nicole Hook
Responsibilities
Serve as the primary day-to-day contact for CVAUSA practices regarding patient care coordination, operational questions, and service support
Act as a liaison between physician offices and ROMTech internal teams (clinical, operations, onboarding, customer support)
Ensure accurate communication and follow-through across all stakeholders involved in patient care
Deliver world-class service through fast response times, professionalism, and proactive problem-solving to strengthen partner trust and support sustained referral growth
Receive and manage patient or practice concerns related to service, documentation, or coordination of care
Investigate issues, coordinate internal resolution, and provide timely follow-up
Track and trend issues to identify process gaps and recurring challenges
Manage routine account requests such as order status, documentation needs, and general practice inquiries
Collect, review, and validate healthcare documentation (referrals, authorizations, clinical records)
Navigate EHRs and internal systems to verify patient and order information
Prepare and share regular reports related to order volume, service performance, issue trends, and turnaround times
Identify opportunities to improve workflows, patient experience, and practice satisfaction
Partner with leadership and cross-functional teams to implement operational improvements
Qualification
Required
Bachelor's degree or equivalent experience in healthcare administration, clinical operations, patient services, or a related field
3+ years of experience in account management, healthcare account support, client services, care coordination, provider relations, or customer success or B2B environment
Strong understanding of healthcare workflows, medical documentation requirements (HIPPA), and patient privacy regulations
Excellent written and verbal communication skills with a customer-focused, solutions-oriented approach
Proven ability to manage multiple priorities, resolve issues efficiently, and meet deadlines in a fast-paced environment
Preferred
Experience supporting physician practices or healthcare systems
Experience working with physician practices, cardiovascular programs, or post-acute care services
Familiarity with EHR systems, referral workflows, and healthcare reporting
Experience supporting referral growth through service excellence and account management
Company
ROM Technologies, Inc.
ROMTech is the developer of a breakthrough, patented medical technology for knee and hip rehabilitation.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-03-01Seed
Leadership Team
Peter Arn
CEO, Co-Founder, Chairman
Amy Tarnowski
Executive Assistant to CEO
Recent News
24-7 Press Releases
2022-09-26
24-7 Press Releases
2022-08-27
24-7 Press Releases
2022-07-24
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