Amazon · 23 hours ago
Sr. Customer Solutions Manager, Games
San Francisco, California, USA
Full-time
Onsite
Senior Level
$138K/yr - $206K/yr
7+ years expAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, and they are seeking a Customer Solutions Manager to help customers realize sustained business value by accelerating their migration to the AWS cloud. The role involves working closely with customers to design their cloud journey, ensuring they capture the full potential of AWS through excellent engagement and program management skills.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
Qualification
Required
7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Travel up to 25% of the time
Preferred
Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
Experience managing the end-to-end product life cycle as a product manager
Experience implementing cloud services including migrations and modernization projects or similar
2+ years of professional work experience, or experience with AWS services or other cloud offerings
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
Experience in Media, Entertainment or Games industries
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase