Henkel · 2 hours ago
Technical Service Representative Alabama
United States
Full-time
Remote
Senior Level
$70K/yr - $95K/yr
5+ years expHenkel is a company that shapes the future through innovation, sustainability, and collaboration. The Technical Service Representative will manage and service surface treatment customers in Coil and General Industry, providing support, technical troubleshooting, and maintaining customer relationships.
BeautyCleaning ProductsConsumerFast-Moving Consumer GoodsPersonal Care and Hygiene
Responsibilities
The Technical Service Representative is based remotely, responsible for managing and servicing surface treatment customers in Coil and General Industry
Manages assigned customers as a first line of support with routine service reports, product deliveries, technical troubleshooting and customer service
Provides input to Manager on customer needs, business trends, competitive situations in territory
Executes pricing actions Coordinates with application engineering to conduct line trials / (re)solve customer requests and complaints
Manages assigned customer accounts in CRM Tool
Builds and maintains relationships with customers and distributors
Qualification
Required
At a minimum an Associates degree is required
5 + years of relevant technical service or sales, strategic account responsibility, laboratory or manufacturing experience (preferably in metal finishing) and a progressive record of self-starting results
Ability to travel regionally, up to 50%, depending on location of home-based office
Excellent communication, collaboration and relationship building skills
Strong disciplined self-starter willing to continue learning while developing the pipeline in the territory and maintaining existing customers
Preferred
BS/BA in Business, Chemistry, Engineering or related area or equivalent combination of education and experience is preferred
Benefits
Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
Company
Henkel
Henkel leads with innovations, brands, and technologies to create sustainable value.
10001+ employees
H1B Sponsorship
Henkel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (16)
2023 (23)
2022 (4)
2021 (10)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-10-11IPO
Leadership Team
Carsten Knobel
Chief Executive Officer
Chelly Cruz
Digital Marketing Specialist
Recent News
2026-01-20
Company data provided by crunchbase