Carl Warren & Company · 20 hours ago
Senior Claims Examiner
Carl Warren & Company is a leading nationwide Third-Party Administrator specializing in property and casualty claims management. The Senior Claims Examiner will execute client strategies to achieve claims quality and operational objectives while providing excellent customer service and managing claims effectively.
Responsibilities
Executes client/Carl Warren strategies to achieve claims quality, customer service, and operational objectives
Proactively work claims to ensure file quality meets Carl Warren & Company Claim Handling Guidelines and client requirements
A high level of productivity measured according to the age and complexity of the assigned caseload
Maintains a timely diary of claims
Consistently achieves audit scores of 90% and above
Focuses on providing the client with an outstanding work product
Provides excellent customer service to internal and external customers
Develops strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum
Identifies/utilizes vendors and effectively manages the vendors to achieve satisfactory results on both the expense and indemnity costs
Up to 25% travel for field work and court appearances
Qualification
Required
Four or more years handling auto and/or general liability claims for a standard auto and/or general liability insurance carrier
Two or more years' experience handling litigated claims with a well-developed understanding of the litigation process
Strong claim evaluation skills with the ability to identify the issues involved, formulate an action plan, assess liability, evaluate the damages involved, and put a settlement number on the claim and explain why
Strong negotiation skills
Must be able to function and support others in a team environment
High level of personal responsibility and pride in work product
Preferred
College degree preferred
Benefits
401k + employee match
Medical, dental, vision, life, and disability insurance
Paid Time Off (PTO)
Paid Holidays
Paid Sick leave
Professional development programs
Work-life quality and flexibility