Technical Support Associate Analyst jobs in United States
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The Cigna Group · 7 hours ago

Technical Support Associate Analyst

positionSt Louis, MO
timeContract
remoteOnsite
seniorityEntry Level
money$20/hr - $29/hr
date3+ years exp

The Cigna Group is seeking a Technical Support Associate Analyst to join their team. This role involves installing, configuring, troubleshooting, and repairing Windows desktop and laptop systems while providing exceptional customer service and managing service requests.

CommercialHealth CareHospitalInsuranceMedical
Hiring Manager
Eric Eismeier
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Responsibilities

Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers
Escalates unresolved issues in a timely manner
Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately
Manages service request queues and resolves daily hardware and software service and support requests
Adheres to established service level goals
Thoroughly document work performed in ticketing system
Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures
Works on site specific department projects and/or sub-projects
Works under own initiative, prioritizes own work, and meets agreed timelines

Qualification

Desk Side SupportWindows 10Networking knowledgeCustomer service skillsPC/LAN Technical ExperienceMicrosoft OfficeIP telecommunications systemsPrinter knowledgeMAC knowledgeTechnical Skills enhancementExceptional work ethicPositive attitude

Required

3 years of recent Desk Side Support required with Hands on Experience
Strong Customer service skills
Exceptional work ethic
Positive attitude
Experience with imaging and troubleshooting PCs in a networked environment
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
General knowledge of networking switches and data networks
General knowledge of IP telecommunications systems
General knowledge of printers
MAC knowledge

Preferred

BS in IT or related field PREFERRED or equivalent experience
1+ Years PC/LAN Technical Experience
Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

Benefits

Medical
Dental
Vision
401K (provided minimum eligibility hours are met)

Company

The Cigna Group

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The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
dateFounded in 1981
location
Bloomfield, Connecticut, USA
people-size10001+ employees
web-link
https://www.cigna.com/

Funding

Current Stage
Late Stage

Leadership Team

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David Cordani
Chairman and Chief Executive Officer
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Michele Berg
CEO Communications
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