Flex · 16 hours ago
VP of Account Management
San Francisco, California, United States
Full-time
Hybrid
Director/Executive
$290K/yr - $360K/yr
15+ years expFlex is a growth-stage FinTech company headquartered in NYC, focused on creating the best rent payment experience. As the Vice President of Account Management, you will be responsible for scaling Flex’s post-sales revenue engine and fostering executive-level relationships across strategic accounts.
AppsBillingFinancial ServicesFinTechSoftware
Responsibilities
Develop and execute a comprehensive account management and expansion strategy that drives net revenue retention, portfolio growth, and long-term partner value
Own post-sales revenue outcomes, including customer retention, adoption/usage, and expansion upsells
Partner closely with Sales to ensure seamless handoffs, clear account ownership, and aligned growth plans for all of our customer accounts
Build and maintain trusted, executive-level (C-suite) relationships across Flex’s most strategic partners and customers
Act as a senior escalation point and strategic advisor for complex partner needs, ensuring Flex is viewed as a long-term, value-creating partner
Represent the voice of the partner internally, surfacing insights that inform product strategy, roadmap prioritization, and go-to-market decisions
Define and operationalize clear KPIs and health metrics across retention, adoption, utilization, expansion pipeline, and partner satisfaction
Implement scalable account management processes, playbooks, and systems (CRM, reporting, forecasting) to drive predictability and accountability
Use data and insights to identify growth opportunities, risks, and trends across the partner portfolio
Collaborate deeply with Product, Growth, Marketing, and RevOps teams to deliver cohesive partner experiences and unlock new revenue opportunities
Drive alignment across GTM teams to support new product launches, integration upgrades, co-marketing initiatives, and strategic growth bets
Build, lead, and mentor a high-performing Account Management organization, fostering a culture of ownership, performance, and customer-centricity
Hire and develop world-class talent, creating clear career paths and coaching frameworks to grow future leaders
Establish performance management systems that support individual growth while delivering against team and company-level goals
Identify emerging partner trends, competitive dynamics, and expansion opportunities to inform long-term revenue and GTM strategy
Support strategic planning and executive decision-making by providing a clear point of view on post-sales growth and partner leverage
Qualification
Required
15+ years of experience in Account Management, Partner Success, Business Development, GTM Strategy, or related roles, with at least 7 years in senior leadership positions
Proven track record of driving expansion revenue, retention, and long-term partner growth in FinTech, PropTech, SaaS, or B2B2C environments
Deep expertise in managing complex, executive-level relationships and influencing outcomes across large enterprise accounts
Strong operational discipline with experience building scalable post-sales motions, KPIs, and forecasting models
Demonstrated ability to lead and scale high-performing teams while maintaining a strong, inclusive culture
Strategic thinker with a hands-on approach and comfort operating in fast-paced, high-growth environments
Exceptional communication, presentation, and stakeholder management skills
Experience managing revenue targets alongside broader OKRs and cross-functional initiatives
High level of initiative, adaptability, and ownership
Benefits
100% company-paid medical, dental, and vision
401(k) + company stock options
Unlimited paid time off with a PTO minimum + 13 company paid holidays
Parental leave
Flex Cares Program: Non-profit company match + pet adoption coverage
Free Flex subscription
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Company
Flex
Flex enables people to pay rent bills on a schedule that fits their personal finances.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-31Series A
2019-11-01Seed
2019-07-24Pre Seed
Leadership Team
Shragie Lichtenstein
Co-Founder & CEO
Michael Jannain
Staff Software Engineer
Recent News
Flexible Finance, Inc.
2025-10-14
Flexible Finance, Inc.
2025-10-09
2023-12-15
Company data provided by crunchbase