Legends Global · 20 hours ago
Event Day Receptionist
Manchester, NH
Part-time
Onsite
Entry Level
2+ years expLegends Global is seeking an Event Day Receptionist to provide exceptional guest service and administrative support during events at the SNHU Arena. The role involves assisting guests with ticketing issues, answering inquiries, and ensuring smooth event-day operations.
HospitalityMarketingSports
Responsibilities
Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs
Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness
Provide information regarding parking, ADA accommodations, lost & found, and other guest service needs
Access and update customer accounts, ticket availability, and event timelines using various software platforms
Direct inquiries and messages to the appropriate internal departments
Learn and apply all venue policies, rules, and regulations to guide guests effectively
Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks
Perform other duties as assigned to ensure smooth event-day operations
Qualification
Required
Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred)
High school diploma or equivalent required
Proficiency in Microsoft Office (Outlook, Excel, Word), Google Drive, and other basic computer programs
Familiarity with online ticketing platforms (Ticketmaster experience strongly preferred)
Strong communication skills (verbal and written) with excellent attention to detail
Ability to multi-task, prioritize, and problem-solve in a fast-paced environment
Dependable, punctual, and able to work independently as well as part of a team
Flexible schedule; must be available to work nights, weekends, and holidays as required by event schedules
Customer service-oriented with the ability to interact professionally with guests, vendors, and all levels of management
Tech-savvy with the ability to quickly learn new systems and processes
High school graduate or obtained GED
Minimum of one year in a clerical, front desk or receptionist position
To perform this job successfully, must have a strong background of computer proficiency and operational experience of industry standard software systems, including but not limited to standard Microsoft Windows operating based platforms such as Outlook, Excel, and Word
Work typically performed in an office setting in a seated or standing position
Must be able to walk and/or stand for extended periods of time
Must be able to use close vision
Must be able to hear and speak to use a two-way radio and telephone
Must be able to hear, read, write, and speak English
Must be able to lift and/or move up to 25 pounds, or occasionally more with assistance
Must be able to work flexible hours, as dictated by the event schedule, including days, nights, weekends, and holidays
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
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