Amazon · 16 hours ago
Senior Data Solutions Lead, Data Collection Excellence
Boston, Massachusetts, USA
Full-time
Onsite
Senior Level
$65K/yr - $113K/yr
5+ years expAmazon is seeking a Senior Data Solutions Lead to bridge the gap between technical ML solutions and customer success. In this role, you will provide expert consultation on complex ML data collections and manage customer relationships, driving business value and ensuring customer satisfaction.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements
Own global team improvement projects
Coordinate across teams to ensure seamless delivery and stakeholder alignment
Own relationships with customer scientists, becoming their go-to partner for ML data solutions
Provide expert consultation on ML workflow capabilities, helping customers maximize value
Monitor and optimize collection health metrics to ensure customer success
Drive customer adoption through providing technical value and the provision of an exemplary customer experience
Guide customers on workflow feasibility and data collection best practices
Collaborate with implementation teams to define and validate technical requirements
Evaluate scalability of annotation scenarios and provide strategic recommendations
Influence and author technical documentation and guidelines
Qualification
Required
Experience working with customers with a passion for delivering exceptional service, or experience in technical support and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience in a similar role such as technical account manager, consultant, solutions architect, Language Engineer or service delivery manager
Demonstrated experience in effectively defining optimal data creation strategies and executing them in complex global environments
Associate's degree or equivalent work experience
5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts
Ability to translate complex technical concepts into tactical applications
Preferred
Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
Experience in project or program management
4+ years of technical support experience, or experience in leadership or account management positions
Expertise in JSON, Command Line, and Python
Background in customer success or solution consulting
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase