Landmark Credit Union · 19 hours ago
Consumer Loan Servicing Specialist
Brookfield, WI
Full-time
Onsite
Entry Level
1+ years expLandmark Credit Union is committed to putting people first and fostering a culture of inclusion and collaboration. The Consumer Loan Servicing Specialist is responsible for supporting the servicing of consumer loans by assisting members with inquiries, processing loan modifications, and ensuring compliance with regulatory requirements.
Financial Services
Responsibilities
Applies various Member Solutions concepts to work out deals, hardship modifications, payment deferrals and legal fee assessments
Assist members with Credit Life & Disability, GAP, and Mechanical Breakdown Protection purchases, cancellations, and claims
Prepare and process loan modifications, including rate adjustments, Servicemembers Civil Relief Act (SCRA) adjustments, flex fixed home equity locks and reamortizations
Perform required flood tracking processes, including flood change updates, escrow tracking, premium remittance, and annual match off
Review and maintain title policies, including filing, documenting completions in the tracking system, and researching exceptions found on the policies
Act as point of contact for outside vendors such as insurance tracking companies. Assist with troubleshooting and updates
Assist with member and associate requests, including payment history inquiries and necessary corrections
Support team members by answering questions and assisting with training new associates as needed
Maintain loan vault, including filing
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent and a minimum of one year of lending experience at Landmark, or a minimum of two years of consumer loan servicing experience
Demonstrated knowledge of multiple consumer servicing functions to include title/liens, lien releases, and loan calculations
Proficiency in or ability to quickly learn all programs and systems used in this role
Strong verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently
Must be able to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines
Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality
Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations
Company
Landmark Credit Union
Landmark Credit Union is a not-for-profit financial cooperative owned by our customers/members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Powers
Chief Financial Officer
Recent News
2025-10-02
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