Dutch Bros Coffee · 5 hours ago
Product Owner - Digital
Tempe, AZ
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expDutch Bros Coffee is a fun-loving company that makes a difference one cup at a time. They are seeking a highly motivated and experienced Digital Product Owner to join their dynamic Product team, focusing on enhancing customer experience through digital platforms. The role involves collaborating with stakeholders, defining product vision, and overseeing the development of various technology platforms.
CoffeeFood and BeverageRestaurants
Responsibilities
Partner with marketing, operations, technology and other key business stakeholders in developing clear understanding of organizational priorities
Lead efforts in defining product vision, goals, and strategic roadmaps across your product domain
Collect, analyze and prioritize feedback from customers, stakeholders and other teams to shape requirements, features and end products
Effectively manage expectations by partnering closely with marketing, operations and technical teams to ensure that all perspectives are heard, and product decisions, deliverables and timelines are proactively communicated
Work closely with development teams to provide guidance, clarification, and support throughout the product development lifecycle, ensuring that solutions meet user requirements and align with the product vision
Collaborate with user experience (UX) designers and usability experts to ensure that IT solutions provide an intuitive and user-friendly experience for our broistas and digital customers
Lead innovation by gathering market research and competitive analysis to identify emerging trends, assess industry competition, and recommend strategies for maintaining a competitive edge in the QSR space
Manage and oversee the development, enhancement, and maintenance of multiple software platforms, ensuring seamless integration and optimal performance
Plan and coordinate all aspects of product releases, including new product and feature rollouts, bug fixes, and system enhancements, ensuring smooth transitions and minimal disruption to end-users
Work with cross functional teams to develop release strategy – inclusive of implementation plans, training materials and release notes for new releases, features, and functionality
Collaborate with stakeholders to define test plans, conduct user acceptance testing, and gather feedback to refine product features and ensure high-quality deliverables
Oversee definition of key performance indicators (KPIs) and metrics to monitor the effectiveness and adoption of technical solutions. Analyze data and generate reports to identify areas for improvement and inform future product enhancements
Manage standups, iteration planning sessions, product demo, and retrospectives
Produce and maintain documentation related to managed systems including roadmaps, SLA targets, knowledge base articles, features, releases, data flows, functional specification, troubleshooting, support, training, etc to be consumed by internal teams
Serve as the primary contact for vendor partners including engagement between partners and stakeholders, escalation of support issues, and collaborating to resolve technical issues
Mentor and collaborate with the Product team to develop the competency of technical products. Guide junior team members in strategy, alignment, analysis, and execution tasks
Participate in the development of the framework, continuous growth, and operating model of the Product team
Contribute to learning activities around modern agile design and development core practices
Participate in talent acquisition, development, and retention activities in support of team
Work with the cross-functional teams to continuously assess progress, disseminate lessons learned, and understand next steps to foster a fail-safe environment for all
Qualification
Required
8+ years of experience in the QSR, Retail or Technology industry required, preferably with experience in digital products
Including 3-5 years Product Management experience using Agile/Scrum methodology required
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Expertise in product management and product development life cycles
Understanding of product strategy development and road mapping tools
Experience with market research tools and techniques
Strong analytical and problem-solving skills, with the ability to translate business needs into actionable product requirements, while also condensing complex technical concepts into non-technical language for stakeholders
Knowledge of data analysis and reporting tools
Experience with UI / UX design, and tools such as G Suite, Microsoft Office, Jira, Google Analytics, or equivalent
Critical Thinker
Results Driven
Collaborative
Communication
Leadership and ownership skills
Effective Prioritization
Functional and Tech. Expertise
Preferred
Bachelor's Degree in a Related Field (Business, Business Information Systems, Information Technology, Marketing, etc.)
Experience with consumer-facing website and mobile application development
Experience with Customer Engagement platforms such as Loyalty, CDP, CRM, Marketing Automation, Messaging, Online Ordering, etc
Experience overseeing product releases for in-house and SaaS solutions
Certifications in product management are a plus
Company
Dutch Bros Coffee
Dutch Bros is a high-growth operator and franchisor of drive-thru shops that focus on serving hand-crafted beverages.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
TSG Consumer Partners
2025-05-29Post Ipo Debt· $650M
2024-02-27Post Ipo Secondary· $232.4M
2023-09-06Post Ipo Equity· $300M
Leadership Team
Christine Barone
CEO and President, Board Member
D
Dane Boersma
Co-Founder
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