RICEFW Technologies Inc · 8 hours ago
Help Desk Technician
Augusta, ME
Contract
Onsite
New Grad, Entry Level
$28/hr - $30/hrRICEFW Technologies Inc is seeking a Help Desk Technician to provide technical support for staff and courtroom participants. The role involves diagnosing computer issues, supporting audio/visual equipment, and assisting with help desk tickets while requiring some travel between court locations.
Business IntelligenceConsultingInformation Technology
Hiring Manager
Bharat Oberoi
Responsibilities
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Performs other duties as required
Significant amount of reimbursed in-state travel required
Qualification
Required
Experience with and supporting videoconferencing equipment and audio-visual equipment
Basic working knowledge of audio equipment
Experience diagnosing and fixing tier 1 computer issues
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
Must be able to diagnose and fix tier 1 computer issues
Assists with help desk tier 1 trouble tickets
Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state
Supports hardware (e.g. Mixer) and software used to take an electronic record
Helps ensure that all information systems operate in a secure, reliable manner
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status
Assists in drafting and documenting department and operational procedures
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc
Basic working knowledge of audio equipment required
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.)
Ability to work in high stress environments required
Must have and maintain a valid driver's license
Ability to communicate in layman terms to users
Ability to learn and retain technical training
Ability to plan, prioritize, and complete varied and competing work assignments
Ability to work with modern audio/video/computer equipment and technologies
Outstanding communication and people skills
Excellent time management skills
Excellent customer service skills
Ability to see a project through completion
Excellent problem-solving abilities and creative thinking abilities
Benefits
Mileage will be reimbursed.
Significant amount of reimbursed in-state travel required.
Company
RICEFW Technologies Inc
RICEFW Technologies Inc is a technology consulting firm and solutions provider with extensive experience in IT Staff Augmentation and consulting services since 2010.
Founded in 2007
201-500 employees
H1B Sponsorship
RICEFW Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (75)
2022 (68)
2021 (58)
2020 (24)
Funding
Current Stage
Growth StageCompany data provided by crunchbase