GLOTECH, Inc. · 23 hours ago
Systems Analyst
Orlando, FL
Full-time
Onsite
Entry, Mid Level
1+ years expGLOTECH, Inc. is a privately and minority-owned information technology firm serving military, federal, and commercial clients. The Systems Analyst role is responsible for providing technical support for various systems and applications, ensuring compliance with standards, and collaborating with IT and business teams to enhance system efficiency and productivity.
Information TechnologyInternetService Industry
Responsibilities
Daily Competent level technical support and understanding of all assigned lines of business and the integrated systems and applications
Track and report on daily KPI's for business critical processes
Ensure compliance to all SEA Standards, policies and Best Practices in regards to systems Safety, Security, access, controls, change and release management
Ensure resolutions to defects meet the Service Level Agreements
Escalate issues to software vendor when needed
Write and run SQL queries, run reports, or review logs, use web service tools, and be able to interpret the results to monitor and improve the health and performance of systems, services and data
Assist in testing of resolutions, patches and software updates
Create documentation and knowledge articles to ensure complex systems are well documented for troubleshooting, audits, integration, training and other purposes
Performs systems configuration for assigned applications and systems in all environments
Ability to lead a High Severity incident call, taking the lead role in communicating, diagnosing issue, and resolving issue and following up with Root Cause Analysis
Track issues and action items to resolution using Service Now and VTFS. Communicate progress during daily Stand-Up's or SCRUM's and provide weekly updates/metrics to leadership on assigned tasks
Actively contribute to process and workflow improvements
Performs other duties or special projects as assigned
Position will be on-call and will need to work some weekends or after hours to ensure a high level of support for the application
Domestic travel may be required
Participate in project work, project deployment and providing hands-on installation & support services
Qualification
Required
Working knowledge of database structure language and ability to demonstrate SQL query skills required
Excellent verbal and written communication skills with an ability to translate business requirements into User Stories and to provide corresponding technical requirements
Experience in drafting technical design proposals for system enhancements or replacements
Proven ability to effectively communicate directly with Business Owners and Internal and External Customers
Demonstrated ability to understand, predict and avoid downstream impact to changes to integrated systems and applications, understanding of when to get other teams engaged at integration points
Excellent ability to converse with vendors and external resources to maintain professional business relations in the support of our systems
Experience in creating training documents and training programs and ability to teach a session to both non-technical business users and technical IT resources
Preferred
BS Computer Science, MIS, Engineering degree or equivalent technical experience and IT certifications
Cultural fit as a team player with positive attitude and strong interpersonal skills - must also be able to work independently
Strong problem solving and analytical skills
Able to identify risks, address issues and follow change management policies
General knowledge and experience of SDLC and ITIL standards with application implementations, software upgrades, and hardware refreshes
Previous experience in a client facing role. Proven track record of customer interaction and support
Ability to learn new technologies quickly
Demonstrated organizational skills, ability to set priorities, coordinate multiple tasks simultaneously with strong attention to details
Experience in updating Windows Operating Systems
Knowledge of Jira or similar IT Incident/Change management systems; Knowledge of VTFS or TFS (code repository)
Demonstrated ability and experience in providing support on business applications in the following areas: Programming Languages - C#, VB.Net, JAVA, .XML; DBMS - Oracle 9.x/10.x and/or Microsoft SQL Server; Powershell
Working knowledge of LAN, VLAN and Wireless Network systems and experience with each preferred
Some (1 - 3 years) experience or demonstrated competency at a competent level with Point of Sale System support and peripheral device configuration and maintenance (i.e. printers, scanners, cameras, time clocks, credit/payment devices, etc.)
Preferred to have some experience with Omnico (aka Mantra) Freedom POS, Micros 9700, Micros Simphony or other Culinary POS systems
Preferred to have some experience with Ticketing and Reservations software
Some experience (1 - 3 years) or demonstrated competency at an expert level working directly with credit providers
Some theme park experience is a plus
Experience supporting mobility applications is a plus
Benefits
Medical dental and vision care
Disability insurance (short and long term)
Life & AD&D Insurance
Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement)
Employee Assistance Programs
Annual Leave
Sick Leave
Holiday Pay
Educational Assistance
Certification /Training Reimbursement
401(k)-retirement savings contribution plan (with employer match)
Company
GLOTECH, Inc.
GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients .
201-500 employees
H1B Sponsorship
GLOTECH, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
M
Mark Lee
President & Chief Executive Officer
Company data provided by crunchbase