Qualia · 19 hours ago
Director of Compliance & Payment Operations
San Francisco, CA
Full-time
Hybrid
Director/Executive
$180K/yr - $210K/yr
10+ years expQualia is a leading B2B real estate technology company that simplifies the home buying and selling process. The Director of Compliance & Payment Operations will oversee compliance and payment operations, build infrastructure, manage vendor relationships, and ensure risk management while enabling product growth.
FinTechProperty ManagementPropTechReal EstateSoftware
Responsibilities
Own Banking & Payments Compliance
Build and maintain Qualia’s banking & payments compliance management infrastructure—governance, policies, procedures, training, and monitoring
Own partner and vendor relationships—oversight cadence, reporting, examination support, issue resolution, and escalation management
Ensure ongoing compliance with applicable payment regulations (NACHA, Reg E, Reg CC, BSA/AML) and evolve controls as requirements change
Oversee the risk framework for ACH returns, fraud prevention, transaction monitoring, and third-party risk management
Build and lead a payment operations function focused on exception handling, returns management, and issue resolution
Establish clear escalation paths and SLAs for payment issues—ensure problems are identified early, triaged quickly, and resolved cleanly
Monitor transaction quality and fraud signals; work cross-functionally to address root causes and reduce operational risk
Drive continuous improvement in operational metrics—return rates, resolution times, and customer impact
Hire, coach, and lead a lean compliance and payments operations team
Partner with Product and Engineering to embed compliance into new features without slowing velocity
Guide business teams on launching payment solutions with clear guardrails
Qualification
Required
10+ years in fintech or payments, with 5+ years in compliance or operations leadership
Experience managing banking partner relationships and regulatory oversight
Deep knowledge of ACH and wire payment rails, including NACHA Operating Rules and return risk management
Track record building compliance programs and payment operations in high-growth environments
Preferred
Vertical SaaS payments, real estate, or proptech experience
CAMS, CRCM, or similar certifications
JD nice to have
Benefits
Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Company
Qualia
Qualia is the leading digital real estate closing platform used by over half a million real estate and mortgage professionals.
501-1000 employees
H1B Sponsorship
Qualia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (2)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$160MKey Investors
Tiger Global ManagementMenlo VenturesBienville Capital
2020-12-21Series D· $65M
2019-11-13Series C· $55M
2018-03-07Series B· $33M
Leadership Team
Nate Baker
CEO and Founder
Lucas Hansen
Co-Founder, Board Member
Recent News
2026-01-05
2025-12-16
2025-11-06
Company data provided by crunchbase