M&T Bank · 12 hours ago
Banking Services Operations Associate V - Mortgage Payments & Maintenance
Buffalo, NY
Full-time
Onsite
Entry, Mid Level
$22.61/hr - $37.67/hr
2+ years expM&T Bank is a financial institution seeking a Banking Services Operations Associate V specializing in mortgage payments and maintenance. The role involves completing complex processing and research duties, serving as a subject matter expert, and ensuring compliance with regulatory standards.
Financial Services
Responsibilities
Complete high complexity data entry, research, analysis and Interpretation related to mortgage payments, payoffs and special product maintenance. Serve as subject matter expert for the team and internal business partners
Complete advanced document review and/or preparation related to team procedures, projects and ACH (Automated ClearingHouse) agreements
May work with Compliance and OCA (Office of the Customer Advocate) in response to regulatory and escalated complaints and litigation. Gather data for audits
Respond to or initiate complex requests on exception payment applications and mortgage document term research
Complete high complexity non-standardized research on missing or misapplied payments or payoffs that may be linked to audit, compliance, regulator and risk escalations
Complete high complexity-level analysis and reconciliations and review and research of reconciling items
Complete highly complex, non-standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic
Communicate with internal business partners or external customers regarding escalated issues around Mortgage payment, payoff or payment parameters
Work with, assist, complete quality control, provide coaching and training, and monitor reporting of offshore vendors who are processing work on behalf of the Bank
May assist with department projects and process improvements as needed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
Associate's degree and a minimum of 2 years' general work experience, or In lieu of degree, a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' general work experience
Proven internal and external customer service experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Excellent verbal and written communication skills
Advanced problem-solving skills
Preferred
Bachelor's degree
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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