UVA Health · 6 hours ago
Pre-Arrival Unit Supervisor, Revenue Cycle
Manassas, VA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yr
4+ years expUVA Health is a world-class Magnet Recognized academic medical center and health system. The Pre Arrival Unit Supervisor oversees the daily operations of teams responsible for securing prior authorizations, ensuring timely workflows, supporting staff performance, and driving continuous improvement to optimize patient access and revenue cycle outcomes.
Health CareHospitalMedical
Responsibilities
Directs day‑to‑day activities of Pre‑Arrival Unit staff to ensure timely completion of authorization requests for office services, procedures, surgeries, infusions, and clinic‑administered medications
Monitors work queues, productivity dashboards, and authorization turnaround times to maintain service level expectations
Troubleshoots complex authorization issues and escalates barriers to appropriate stakeholders
Ensures compliance with payer requirements, organizational policies, and regulatory standards
Provides ongoing coaching, mentoring, and performance feedback to team members
Conducts regular one‑on‑one meetings, team huddles, and performance evaluations
Identifies training needs and coordinates skill development to enhance staff competency and efficiency
Supports recruitment, onboarding, and retention of high‑performing team members
Completes payroll reconciliation, timekeeping review, and attendance monitoring for assigned staff
Ensures accurate documentation of work activities and adherence to departmental procedures
Collaborates with leadership to forecast staffing needs and allocate resources effectively
Analyzes workflow trends and identifies opportunities to streamline processes and reduce authorization delays
Partners with clinical, scheduling, and revenue cycle teams to improve communication and reduce rework
Develops and updates standard operating procedures to reflect best practices and payer changes
Tracks key performance indicators and contributes to departmental reporting
Serves as a liaison between the Pre‑Arrival Unit, clinical departments, scheduling teams, and revenue cycle leadership
Communicates payer updates, process changes, and performance expectations clearly and consistently
Participates in cross‑functional meetings and contributes to organizational initiatives related to patient access and financial clearance
Qualification
Required
High School Graduate or Equivalent required
4 years of relevant experience required, with at least one year in lead position
Working knowledge of all systems used in medical provider billing CPT HCPCS ICD-10 and modifiers and thorough knowledge of third-party billing and reimbursement is required
Proficient communicative, auditory and visual skills
Attention to detail and ability to write legibly
Ability to lift/push/pull < 20lbs
Preferred
Bachelor's degree is preferred
2 years' Supervisory experience preferred
Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off
Long-term and Short-term Disability
Retirement Savings
Health Saving Plans
Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
Company
UVA Health
UVA Health is a healthcare center that provides home healthcare, dentistry, and palliative care services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Virginia Innovation Partnership Corporation
2025-01-14Grant· $0.1M
Leadership Team
Erik Shannon
CEO UVA Community Health
K. Craig Kent
Chief Executive Officer
Recent News
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