AssetWorks Inc · 2 days ago
IT Support Engineer II
United States - Wayne, PA
Full-time
Onsite
Mid Level
3+ years expAssetWorks Inc is a company focused on IT support and desktop operations. They are seeking an IT Support Engineer II responsible for managing end-user tickets, troubleshooting hardware and software issues, and providing support for various IT systems and applications.
Information TechnologySoftware
Responsibilities
Coordinate desktop builds and deployments for office and remote employees
Install and configure laptop devices, printers, peripherals and new software, including updates
Update appropriate products, devices, etc… such as operating systems, networking components and office applications
Customization and adaptation of existing programs to meet users’ requirements
Troubleshoot hardware, peripherals and equipment to identify and resolve issues
Support network printing and respond to email concerns
Assist with telephone support issues and administration
Provide support for in-house Wi-Fi service
Assist with network administration and support for local and remote connections
Anti-virus and malware software management
Telephone, in-person and remote support to end-users
Support for mobile wireless devices and tablets
Recommend and Instructs users when necessary
Qualification
Required
Knowledge of personal computers, and related hardware and peripherals
Strong technical skills and ability to troubleshoot problems
Basic understanding of network components, protocols, as well as LAN administration in a secure environment
Must be organized, capable of handling multiple tasks and be able to prioritize them
Capable of working independently, while closely collaborating with management on broader IT projects
Outstanding interpersonal skills, including strong verbal and written communication skills
Minimum 3 years work related experience in PC and network support
Preferred
Microsoft Certification is a plus
Company
AssetWorks Inc
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
5001-10000 employees
H1B Sponsorship
AssetWorks Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
T
Tony DeSilvester
Portfolio CEO
John Hines
President
Recent News
2025-09-25
Company data provided by crunchbase