Hagerty · 20 hours ago
Process Lead
United States
Full-time
Remote
Mid, Senior Level
3+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization. They are seeking a Process Lead to lead end-to-end process reengineering initiatives that improve efficiency and customer experience across the organization, partnering closely with business and technology teams.
Auto InsuranceInsuranceInsurTech
Responsibilities
Lead process reengineering efforts from discovery through implementation, focusing on efficiency, scalability, and improved customer and employee experiences
Facilitate detailed journey mapping workshops to document current-state processes, pain points, handoffs, and system interactions
Design future-state process models, including workflows, decision points, controls, and supporting technology requirements
Partner with business leaders, product, technology, and operations teams to align process improvements with strategic objectives
Identify opportunities for automation, simplification, and standardization across end-to-end processes
Develop clear process documentation, including journey maps, process flows, RACI models, and standard operating procedures
Support change management efforts by collaborating with stakeholders on communication, training, and adoption of new processes
Define and track process performance metrics to measure success and drive continuous improvement
Qualification
Required
Experience leading end-to-end process improvement or reengineering initiatives in a complex business environment
Strong background in journey mapping, process modeling, and documenting current- and future-state workflows
Ability to facilitate cross-functional workshops with business, operations, and technology stakeholders
Comfort translating business problems into clear process designs, requirements, and improvement opportunities
Experience partnering with product and technology teams to drive process-enabled change
Strong analytical skills with the ability to identify root causes, risks, and improvement opportunities across systems and handoffs
Excellent communication skills, with the ability to influence and align stakeholders at multiple levels of the organization
Bachelor's degree in Business, Operations, Engineering, or a related field (or equivalent experience)
3-5 years' experience in process improvement, or operations, often in fast-paced environments
Technical Skills in process mapping (Visio, Lucidchart), ERP/HRIS systems (SAP, Oracle), Data Analysis (Excel, Tableau), Process Modeling
Strong leadership, communication, analytical thinking, problem-solving, and change management
Experience supporting digital transformation or automation initiatives
Familiarity with process performance metrics, KPIs, and continuous improvement practices
Experience working in insurance, financial services, or a regulated environment
Preferred
Lean Six Sigma: Green Belt or Black Belt for process efficiency
Project Management Professional (PMP): For leading complex initiatives
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
Company data provided by crunchbase