USAA · 18 hours ago
Manager, Claims Operations - Field Property Claims (Northeast)
Portland Metro, ME Home
Full-time
Onsite
Mid, Senior Level
$103K/yr - $198K/yr
6+ years expUSAA is dedicated to empowering its members to achieve financial security and is seeking a Manager, Claims Operations. In this role, you will lead claims operations employees to ensure excellent service delivery and operational effectiveness while driving process improvements and compliance.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Inspect and review quality of claim files and provide feedback to employees as appropriate
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks
Handle escalations and make appropriate decisions based on the policy
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert
Hire, develop, and coach claims employees for results delivery
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role
Preferred
Technical proficiency in Property Field complex claims
Experience handling catastrophe claims and ability to deploy on future catastrophes
Advanced knowledge of Xactimate, Xactanalysis, Xact Contents, and Claims Xperience to include virtual estimating tools, auditing and improving estimate accuracy for a team of adjusters
CPCU or other insurance industry designation
Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of valid driver's license
Ability to traverse ladders and roofs
Ability to work weekends and overtime if needed
Ability to travel up to 25% of the time
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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