Sr. CRM Business Analyst jobs in United States
cer-icon
Apply on Employer Site
company-logo

Donaldson · 7 hours ago

Sr. CRM Business Analyst

positionBloomington, MN
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$86K/yr - $111K/yr
date5+ years exp

Donaldson is committed to solving the world’s most complex filtration challenges. As a Senior CRM Business Analyst, you will be responsible for building relationships with business stakeholders, translating business process requirements into functional specifications, and driving standard business processes across the global Industrial Aftermarket and Services organization.

IndustrialIndustrial EngineeringLogisticsManufacturingMechanical EngineeringVirtual Reality
badNo H1Bnote

Responsibilities

Represents the voice of the business when working with the IT development team and business vertical for the evaluation, requirements documentation, design, development, and implementation of new processes and enhancements, configurations and customizations within the D365 CRM platform and other sales enablement tools
Defines and prioritize initiatives, epics, features, user stories, and bug fixes that align with organizational goals
Leverages experience with Customer Relationship Management (CRM) processes and systems to incorporate best practices
Collaborates with Sales Operations teams to understand business needs, deliver training, and enhance user experience with Dynamics 365 CRM and related tools
Supports the design and maintenance of dashboards, reports and other tools to provide actionable insights and support data driven decision-making
Helps troubleshoot technical issues and write detailed Azure DevOps (ADO) tickets for resolution and deployment by the IT development team

Qualification

D365 CRMCRM processesPower BIAzure DevOpsData analysisOracle ERPTableauAnalytical skillsCommunication skillsOrganizational skills

Required

Bachelor's degree in related field
5+ years of proven experience in or as an IT Business Analyst or Sales Operations Analyst, with a focus on D365 or similar
CRM platform support, Power BI, OAC or other visualization tools
Proficient using Excel to analyze data

Preferred

Experience using Oracle ERP and Oracle BI
Experience working with Microsoft Power BI
Experience using Tableau software
Strong written and verbal communication skills with ability to adapt between non-technical and technical audience
Strong analytical and problem-solving skills, organizational skills and ability to collaborate and multi-task efficiently
Ability to help with other business analytics projects in the future as the role matures

Benefits

Health benefits
Retirement plan (401k)
Paid time away
Paid leaves (including paid parental leave)

Company

Donaldson

twittertwitter
company-logo
Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges.
dateFounded in 1915
location
Bloomington, Minnesota, USA
people-size10001+ employees
web-link
http://donaldson.com

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

leader-logo
Tod Carpenter
President & Chief Executive Officer
leader-logo
Bradley Pogalz
Chief Financial Officer
linkedin

Recent News

TradingView
Filtration systems maker Donaldson's Q1 sales beat on replacement parts demand
2025-12-05
Benzinga.com
Donaldson Posts Upbeat Results, Joins Science Applications International, Descartes Systems, Dollar General And Other Big Stocks Moving Higher On Thursday
2025-12-05
Tokenist
Donaldson Delivers Strong Q1 Results, Raises Outlook for Fiscal 2026
2025-12-05
Company data provided by crunchbase