University of Tennessee, Knoxville · 1 day ago
IT Technician - Digital Learning - UTK
Knoxville, TN
Full-time
Hybrid
Entry Level
$42K/yr - $46K/yr
2+ years expThe University of Tennessee, Knoxville is seeking an IT Technician in the Digital Learning department. This role involves maintaining the operational integrity of IT equipment, providing technical support, and assisting users in a dynamic educational environment.
Higher Education
Responsibilities
Acts as initial DL touch-point for internal IT support requests and questions
Provides installation and ongoing technical IT support for a variety of software, including but not limited to, Google Workspace, Microsoft 365 apps including Microsoft Office for Windows and Mac, Slack and other common office applications
Installs user workstations and supports common office devices including printers, collaboration room AV equipment, printers, displays, webcams, docks and peripherals
Coordinates with supervisor and OIT who perform device imaging and commissioning
Completes basic final device setup and updates before hand-off to end user
Researches questions and/or problems and finds solutions for applications
Communicates with supervisor and other IT professionals regarding more complex issues
Updates, tracks, monitors, and closes tickets assigned to the individual and team
Communicates university policy with end-users
With supervision, aids in documentation of newly purchased IT equipment, and updates documentation as equipment is disseminated to and returned from users
Aids in creation of internal Knowledge Articles and instructional guides to common or reoccurring technical problems
Stays up to date with IT industry developments and trends
Serves as an example to other employees by modeling an encouraging, positive, and productive attitude
Works with other team members on group projects and works independently with minimal oversight
Serves as a mentor and aids student assistants
Qualification
Required
Education: High School Diploma
Experience: 2 years of experience in IT customer support, including internships and student assistants
CompTIA A+ or Google IT Support Professional Certificate required (or obtainable within 6 months of employment)
Working technical knowledge of personal computers, Windows or Mac operating systems, web browser troubleshooting, and other software applications
Knowledge of computer networking and DNS/DHCP
Knowledge of MS Office products for Windows or Mac
Knowledge of e-mail clients is required
Strong customer service skills, including the ability to explain complex technical concepts to a diverse group of users; excellent oral and written communication, interpersonal, organizational, time-management, and team-building skills
Demonstrated experience writing and following technical documentation
Ability to lead and participate in group discussions
Ability to coordinate and maintain a variety of projects with a significant degree of independence
Possess strong problem-solving skills, including the ability to identify relationships when solving problems
Work independently, volunteer and take ownership of problems and projects
Preferred
Education: Associate's Degree or Technical Degree
Experience: At least 2 years of demonstrated experience in a customer service setting
Technical Associate Degree or equivalent Certifications/Diploma
Previous IT Help/Service Desk experience
Higher education experience
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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