Sendbird · 4 hours ago
IT Support Specialist
San Mateo, California, United States
Full-time
Hybrid
New Grad, Entry Level
$114K/yr - $130K/yrSendbird is on a mission to build the AI workforce of tomorrow, providing an omnichannel AI agent platform for enterprises. The IT Support Specialist will be responsible for IT equipment maintenance, managing software licenses, and implementing effective workflows to enhance IT policies and practices.
Developer APIsMessagingMobileVideo Chat
Responsibilities
Support and enhance IT policies and practices
Provide on-site and remote training and troubleshooting of IT systems and software to employees
Manage installations, upgrades, and configurations of hardware and software
Manage a multi-platform base of mostly Mac (OSX) using JAMF and PC (Windows) computers
Manage Okta & JAMF operations and integrate Okta with new software
Administer laptops, desktops, printers, switches, firewalls, phones, cameras, and software
Perform troubleshooting to diagnose and resolve problems related to IT equipment (mobile devices, laptops, network, VPN)
Qualification
Required
Superb analytical, diagnostic, and troubleshooting skills
Experience with Jamf, Okta, Symantec Endpoint Protection, Jira (Atlassian), G Suite
In-depth knowledge of Jamf administration is a plus
Experience with Okta Lifecycle Management is a plus
Business-level English skills are highly preferred
Benefits
20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
Company subsidized medical, dental, vision insurance
Flexible Spending Accounts
Parental leave
Life and disability insurance
Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
Company
Sendbird
The omnichannel AI agent platform for delightful customer service.
Founded in 2013
201-500 employees
H1B Sponsorship
Sendbird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$220.72MKey Investors
Steadfast FinancialY Combinator
2022-01-01Series Unknown
2021-08-17Secondary Market
2021-04-06Series C· $100M
Leadership Team
John Kim
CEO of AI Agent Workforce
Harry Kim
Co-Founder & Chief Architect
Recent News
2025-12-29
2025-11-25
Destination CRM
2025-11-19
Company data provided by crunchbase