Thales · 7 hours ago
Senior ServiceNow System Administrator and Developer
United States
Full-time
Remote
Mid, Senior Level
$93K/yr - $173K/yr
5+ years expThales is a leader in identity management and data protection solutions, providing critical services for digital security. They are seeking a Senior ServiceNow System Administrator and Developer responsible for the administration, configuration, and continuous improvement of the ServiceNow platform, ensuring optimal performance and stability while acting as a liaison between IT teams and stakeholders.
AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation
Responsibilities
Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly)
Obtain and validate business requirements with core stakeholders and transform those to functional requirements, acceptance criteria and other critical operational and contextual details
Assess, estimate and measure the level of effort (hours, days, weeks) individual units or work or projects
Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow
Identify changes that have the potential to introduce risk including but not limited to; exposure of personally identifiable information (PII), database performance issues, or integration degradations/inaccuracies
Independently update tasks and share updates with relevant stakeholders where applicable at regular intervals and on an as needed basis
Document operational procedures and work instructions associated with administration tasks activities that are related to supporting users of the platform as required
Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers, internal team members, or ServiceNow staff/community members
Prioritize multiple tasks against their changing priority quickly and decisively based on deadlines while keeping key stakeholders informed of the changes
Act as an escalation point to internal or external customers
Identify and socialize requirements with 3rd parties and manage the resource(s) effectively and efficiently when required
Identify, implement, and maintain a series of key performance indicators that minimize the potential for integrations or other operational activities from impacting normal operations
Monitor key performance indicators for the tools platform to minimize the potential for disruptions or degradations and act as the escalation point to propose and implement changes to resolve issues or implement changes to the integrations
Pro-actively identifying issues that may introduce or exacerbate current/known issues
Schedule and manage the upgrade of ServiceNow
Administer the domains associated with the tools by acquiring additional domains and managing existing domains
Provide recommendations to director and c-level management regarding architectural choices and investments into 100K+ tool selection(s)
Participate in a 24x7x365 on-call rotation
Qualification
Required
Bachelors degree in Computer Science, Information Technology, or Information Systems or equivalent work experience
3+ Years System Administration in ServiceNow
2+ years development experience in ServiceNow; preferably in CSM or ITSM modules. development experience with API and Web Services and working with Databases (e.g., Oracle) in an operational or development capacity
5+ years of experience within an IT organization in a product support or development capacity
Experience upgrading, cloning, and moving updates sets in a ServiceNow environment
Working knowledge of programming languages including but not limited to HTML and JavaScript
Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML and web service integrations using REST, SOAP, etc
LDAP/Active Directory knowledge
Experience building, maintaining, and establishing best practices for customer relationship management solutions and their integrations
Experience as a website administration managing domain registration, certification, and related configuration tasks
Create and deliver presentations or demonstrations to peers, executives and others to collaborate and obtain feedback
Strong business analysis skills with the capacity to listen, take notes, and engage in conversation simultaneously
Benefits
Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
Company
Thales
Thales (Euronext Paris: HO) is a global leader in advanced technologies for the Defence, Aerospace, and Cyber & Digital sectors.
10001+ employees
H1B Sponsorship
Thales has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$533.58MKey Investors
European Investment Bank
2025-09-17Post Ipo Debt· $533.58M
1999-04-01IPO
Leadership Team
Abdelhafid Mordi
Chairman & CEO Thales Emarat Technologies
Emily Tan
CEO, Thales Solutions Asia Pte Ltd and Country Director, Thales in Singapore
Recent News
2026-01-20
Company data provided by crunchbase