Innovaccer · 2 days ago
Sr. Director / Director - Product Management - Contact Center
United States
Full-time
Remote
Director/Executive
10+ years expInnovaccer is seeking an experienced Senior Director of Product Management to lead their AI-powered access and patient engagement platform, Innovaccer Comet. The role involves owning product strategy, leading a high-performing team, and partnering with various stakeholders to drive growth and client satisfaction.
AnalyticsArtificial Intelligence (AI)DatabaseHealth Care
Responsibilities
Define and own the product vision, strategy, and roadmap for Innovaccer Comet, focused on access center workflows, scheduling optimization, referral management, patient engagement, and operational efficiency
Lead, coach, and develop a high-performing product management team, driving execution against aggressive adoption, revenue, and customer outcome goals
Partner closely with engineering, design, data science, AI/ML, and clinical teams to deliver scalable, intelligent solutions that reduce friction, improve access, and enhance patient experience
Act as the executive product leader in key customer interactions, including sales cycles, renewals, roadmap reviews, and executive workshops, articulating product value and differentiation
Carry shared revenue accountability, driving measurable ARR growth, expansion, retention, and product-led adoption across the Comet portfolio
Build deep, trusted relationships with customers through advisory councils, design partnerships, and ongoing feedback loops—positioning Comet as a mission-critical access platform
Monitor market trends, competitive landscape, and evolving access challenges (e.g., provider capacity constraints, referral leakage, patient no-shows, call center efficiency) to keep Comet ahead of market needs
Define and track outcome-based KPIs, such as access conversion rates, scheduling efficiency, referral completion, patient engagement, and operational cost reduction
Inspire teams to think beyond stated requirements and deliver innovations customers cannot operate without, setting a high bar for product excellence and impact
Qualification
Required
10–15+ years of Product Management experience, with at least 5+ years leading enterprise healthcare or health-tech platforms, ideally in access, patient engagement, scheduling, or operational workflow solutions
Proven experience building and scaling high-performing product teams in fast-paced, growth-oriented environments
Strong understanding of health system access center operations, including scheduling, referrals, call center workflows, patient intake, and digital front-door experiences
Experience building and maintaining AI products, especially AI agents and co-pilots
Demonstrated ability to deliver enterprise-grade products with measurable adoption, customer impact, and revenue growth
Track record of executive-level customer engagement, including product demonstrations, strategic workshops, and sales enablement
Experience owning or influencing product-driven revenue goals and aligning roadmap decisions with commercial outcomes
Exceptional leadership, communication, and executive presence, with the ability to influence senior leaders across health systems and internal stakeholders
Bachelor's degree required
Preferred
Experience leading offshore teams in India is a strong plus
MBA, MHA, MPH, or equivalent preferred
Benefits
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Company
Innovaccer
Innovaccer provides an AI cloud platform for healthcare data management and analytics.
1001-5000 employees
H1B Sponsorship
Innovaccer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (11)
2023 (7)
2022 (33)
2021 (25)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$654.1MKey Investors
Mubadala Capital VenturesTiger Global ManagementM12 - Microsoft's Venture Fund
2025-01-09Series F· $275M
2025-01-09Secondary Market
2021-12-15Series E· $150M
Leadership Team
Abhinav Shashank
Chief Executive Officer
Kanav Hasija
Co-Founder and Board Member
Recent News
2026-01-22
Inc42 Media
2026-01-22
Company data provided by crunchbase