Mark43 · 9 hours ago
Computer Aided Dispatch (CAD) Consultant
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expMark43 is committed to empowering communities and their governments with innovative technologies for public safety. The CAD Consultant will work closely with the Customer Success team to ensure successful deployment and testing of CAD workflows and product integrations for public safety agencies, focusing on training, change management, and product adoption.
GovTechInformation ServicesLaw EnforcementPublic SafetySoftware
No H1B
Responsibilities
Establish processes to deliver CAD workstream best practices across all Mark43 customers
Oversee the CAD implementation of the product
Help oversee end-to-end testing of CAD workstreams, integrations, and hardware components
Assist with user training and go-live support
Clearly define Mark43 and customer roles and responsibilities for the delivery and maintenance of CAD products
Work with various stakeholders to help guide change management best practices
Collaborate with the training and marketing teams to ensure new features are successfully deployed and understood
Gather product feedback and work with the Product team to help establish development priorities
Assist growth by vetting customer workflows for downstream planning
Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning
Partner with the Training team to update training materials to deliver an outstanding training experience
Qualification
Required
Applicants must be authorized to work for any employer in the country in which the role is being hired
You have at least two to five years of experience working as a product consultant, public safety professional, or implementing a CAD system
You are willing to be hands-on during planning and delivery
You have experience developing, communicating, and training on workflows and best practices
You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts
You can take a variety of requirements and build concise workflows to account for customer objectives
You embrace technology and can quickly learn new features and determine how they can benefit various user groups
You embrace diversity and inclusion
You have excellent interpersonal skills and are skilled at multitasking
You have experience in PowerPoint, Excel, and Google products
You are willing to travel to client sites and interact with First Responders to review business processes, operations, and implementation
You are willing to work night shifts to accommodate go-live support
This position requires travel (up to 70%) and some shift work to support launch activities
Preferred
You possess a college degree from an accredited institution
You have experience with Agile and Waterfall project management methodologies
You have a working knowledge of public safety operations, terminology, and safety considerations
Company
Mark43
Mark43 offers cloud-based public safety software for law enforcement to ensure accurate responses.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$268.82M2024-05-31Series E· $40M
2021-07-12Series E· $101M
2020-04-01Series D· $50M
Leadership Team
Flo Mayr
Co-Founder
Scott Crouch
Co-Founder and Chairman of the Board of Directors
Recent News
Morningstar.com
2026-01-23
Company data provided by crunchbase