Point C · 7 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $41K/yr
2+ years expPoint C is a National third-party administrator (TPA) delivering customized self-funded benefit programs. The Customer Service Representative is responsible for providing benefit information, claim status, and general health plan information while ensuring a positive experience for every caller.
Health CareHealth InsuranceHospital
Responsibilities
Create a welcoming experience by authentically engaging every caller, every time
Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience
Interacting with team and co-workers in a supportive and purpose-drive environment
Thoroughly and accurately answer questions about customers’ healthcare accounts
Thoughtfully listen to callers’ needs and provide appropriate solutions
Demonstrate a culture of ethical conduct, safety, and compliance
Handle 35-50+ inbound and outbound phone calls per day
Work closely with claim staff to make warranted adjustments to claims
Other duties are based on business needs
Qualification
Required
Bachelor's degree or medical billing/coding certification
Additional TPA or payer experience
2+ years of customer service experience; 1+ year in TPA or payer setting
Strong communication, multitasking, and computer skills (Microsoft Office)
Ability to work remotely and handle prolonged computer-based tasks
Benefits
Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)
Company
Point C
Point C is a network of self-insured healthcare plan third-party administrators.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Shore Capital Partners
2024-11-19Series Unknown
Leadership Team
Ben Frisch
Chief Executive Officer
William Mcnally, CPA
Chief Financial Officer
Recent News
Venture Capital Access Online
2024-11-21
2024-02-03
2024-01-04
Company data provided by crunchbase