Career Soft Solutions Inc · 8 hours ago
Help Desk Analyst
Hebron, KY
Contract
Onsite
Entry, Mid LevelCareer Soft Solutions Inc is seeking a Helpdesk Analyst Level 2 to provide technical support to end users. The role involves troubleshooting hardware, software, and networking issues, maintaining support logs, and collaborating with the IT team for operational efficiency.
ConsultingInformation TechnologySoftwareStaffing AgencyTrainingWeb Development
Hiring Manager
Thrilok Sibbadi
Responsibilities
Deliver timely and effective technical support to end users for hardware, software, and networking issues
Utilize diagnostic tools and techniques to identify and resolve system problems
Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system
Configure software and deploy computer hardware as needed
Oversee print server management and ensure proper functionality
Monitor daily system alerts to detect and address process failures
Assist with onboarding and offboarding tasks, including equipment setup and account management
Collaborate with the IT team to optimize IT systems and enhance operational efficiency
Provide user training on standard software and IT best practices
Support conference room technology, including audiovisual equipment and video conferencing tools
Strong customer service skills with the ability to communicate effectively and professionally
Experience with computer hardware and software troubleshooting
Familiarity with print server management and remote desktop support
Proficiency in using Blackbaud or similar systems is an advantage
Ability to diagnose and resolve technical issues independently and efficiently
Excellent organizational skills and attention to detail
Qualification
Required
Deliver timely and effective technical support to end users for hardware, software, and networking issues
Utilize diagnostic tools and techniques to identify and resolve system problems
Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system
Configure software and deploy computer hardware as needed
Oversee print server management and ensure proper functionality
Monitor daily system alerts to detect and address process failures
Assist with onboarding and offboarding tasks, including equipment setup and account management
Collaborate with the IT team to optimize IT systems and enhance operational efficiency
Provide user training on standard software and IT best practices
Support conference room technology, including audiovisual equipment and video conferencing tools
Strong customer service skills with the ability to communicate effectively and professionally
Experience with computer hardware and software troubleshooting
Familiarity with print server management and remote desktop support
Ability to diagnose and resolve technical issues independently and efficiently
Excellent organizational skills and attention to detail
Preferred
Proficiency in using Blackbaud or similar systems is an advantage
Company
Career Soft Solutions Inc
⚡Because great delivery starts with the right people! CSS, Inc.
Founded in 2015
201-500 employees
H1B Sponsorship
Career Soft Solutions Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (78)
2023 (107)
2022 (106)
2021 (76)
2020 (97)
Funding
Current Stage
Growth StageLeadership Team
Naresh Bynagari
COO
Company data provided by crunchbase