NR Consulting · 11 hours ago
Customer Quality Engineer
Fort Mill, SC
Full-time
Onsite
Mid, Senior Level
$80K/yr - $105K/yr
2+ years expNR Consulting is seeking a Customer Quality Engineer to enhance customer quality processes and ensure compliance with corporate standards. The role involves leading cross-functional teams to address customer-reported issues and implementing quality management systems to foster continuous improvement.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Akshay Charan
Responsibilities
Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team
Implement and maintain customer quality processes aligned with corporate standards (e.g., RMA, RCCA, Apollo, A3, PDCA)
Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions
Initiate the revision process and engineer solutions using tools such as DFMEA, PFMEA, control plan, etc. to improve quality assurance
Maintain and improve systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.)
Champion lessons learned from customer feedback across departments to drive product and process improvements
Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements
Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement
Willingness and ability to travel based on customer need; up to but not limited to 30%
Qualification
Required
2+ years in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles in a heavy-automation fast-paced manufacturing environment
1+ years in a supervisory or leadership position
Experience with inline inspection systems and methodologies
Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust
Green Belt (or higher) Certification
Company
NR Consulting
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
1001-5000 employees
H1B Sponsorship
NR Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Sharabh Goyal
Founder & CEO
Company data provided by crunchbase