NEOGOV · 8 hours ago
Adult Protective Services Case Manager 3 (Investigator Lead) - 00016842
Gordon Co., GA
Full-time
Onsite
Mid, Senior Level
$48K/yr - $48K/yr
2+ years expNEOGOV is seeking an Adult Protective Services Case Manager 3 (Investigator Lead) to join the Georgia Department of Human Services. This role involves conducting initial investigations of abuse/neglect cases and providing necessary interventions while also serving as a lead worker for the team.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of interventions within a standard of promptness
Evaluates the level of risk to clients and takes appropriate action to ensure safety
Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of abuse/neglect/exploitation
Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults
Maintains required documentation and completes reports within standards of promptness
Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings
Performs other professional responsibilities as assigned
Provides consultation on cases and assists staff in resolving problems encountered in work assignments and provides needed assistance with decision making and policy questions/clarifications
Performs a minimum of three peer reviews each quarter for quality assurance and provides input into the training needs for the Region based on review findings
Ensures that necessary job-related instruction is provided to staff, including additional mentoring as needed
Participates in interview process for vacant positions as needed
Monitors workers’ adherence to established office policies and practices
Informs District Manager immediately of problem cases or any situation that may require a higher level of attention
Provides on-the-job training to staff and serves as a mentor to fellow workers
Delegates and/or assigns and prioritizes work in keeping with employee skill levels, workloads, and coverage areas
Approves leave for other workers, in consultation with District Manager
Communicates organization’s goals and objectives to staff
Monitors progress and productivity of assigned staff
Evaluates programs, procedures, and processes on an interim basis, as designated by the supervisor
Addresses or resolves problems between clients and staff
Makes presentations upon request on Adult Protective Services to community groups or individuals to raise public awareness and support
Represents the APS unit on multi-disciplinary teams and other community groups, and acts as the unit liaison for DAS Forensic Unit’s ACT training
Qualification
Required
Bachelor's degree from an accredited college or university and one (1) year related experience
OR
Two (2) years of experience at lower level Adult Protective Services Case Manager 2 (SSP171) or position equivalent
Excellent oral, written, presentation, and interpersonal communication skills
Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment
Preferred
2 years' experience as an APS Investigator
Bachelor's degree in a Human Services program
Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled
Possession of a valid driver's license and consistent access to a vehicle for required work-related activities
Benefits
Flexible work schedule
Unique training opportunities
Employee retirement plan
401(k) plan
457 plan
13 paid holidays
Vacation & sick leave
Medical
Dental
Vision
Long/short-term care
Life insurance
Employee discount programs
Telework opportunities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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