Loffler Companies · 1 day ago
IT Services Engineer IV
St Louis Park, MN
Full-time
Hybrid
Senior Level
$75K/yr - $90K/yr
5+ years expLoffler Companies is seeking an IT Services Engineer IV who will demonstrate advanced troubleshooting skills and a passion for customer service. The role involves architecting IT solutions, supporting server and networking systems, and providing IT generalist support to customers while ensuring compliance with internal security controls.
AppsInformation TechnologySoftware
Responsibilities
Architect advanced IT solutions
Design, install and support server, storage and networking systems for our customers
Provide IT generalist support to customers while building greater technical understanding and awareness
Document and resolve incoming service requests and alerts, including escalations and manufacturer support
Collaborate with colleagues to achieve superior customer service
Create and publish documentation in the knowledge base
Contribute to and maintain system, installation, and configuration standards and procedures
Share newly acquired information with peers to improve support team capabilities
Comply with internal security controls and procedures for Loffler and customers
Provide mentoring and training of other engineers
Approach technical issues with root cause discovery and resolution in mind
Pursue mastery of an identified IT specialty that provides teammates a go-to resource
Act as technical lead on projects
Assist with development of Loffler product stack
Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written
Other related duties as assigned
Qualification
Required
Minimum of three days in office
Strong attention to detail and follow through skills
Excellent customer service, communication, and troubleshooting skills
Demonstrate excellence in time management and organizational skills
Aptitude for creative and alternative solutions
Strong desire to learn, demonstrating independent initiative in seeking new knowledge
Strong team player
Good judgment and technical common sense
Proficient in server and workstation hardware, operating systems, and software
Strong understanding of networking
Understanding of cabling and cabling termination
Advanced technical skills across a wide range of products within our product stack
Advanced competency in standing up new servers in complex environments and migrating Windows domains
Advanced competency in Exchange administration and O365 migration experience
Experience configuring Wi-Fi solutions within our product stack
Advanced system and server administration skills
Strong proficiency in VMWare
Experience administrating routing, switching, and fault-tolerance solutions
Experience deploying ISCSI and Fiber Channel SANs
Proficiency in designing and implementing virtualization stacks
Advanced proficiency in firewalls and network security including NAT and traffic rules
Proficient in the design and implementation of core networks for SAN and virtualization
Proficiency with wireless systems and site surveys
Experience with Office 365
Experience with Microsoft Azure
Candidates must possess a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law
Bachelor's or master's degree in IT or related technical field (i.e. Computer Science, Engineering) and/or 5-10 years IT support experience
Intermediate or advanced level technical certification(s) required
Benefits
Health and dental insurance
Retirement plans
Paid time off
Employer Paid Life Insurance and Disability
Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
Benefits Package including FSA, Medical, Dental, and Vision
401K with Employer Match
Tuition Reimbursement
Company
Loffler Companies
Loffler is widely recognized as the best business technology and service provider in the Midwest.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Loffler
Founder and CEO
Neil Lee
General Manager/Chief Financial Officer
Recent News
Company data provided by crunchbase