Platinum Pest Solutions Inc. · 20 hours ago
Operations Trainer
Lansing, IL
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expPlatinum Pest Solutions Inc. is seeking an Operations Trainer to ensure consistent execution and training excellence across all locations and departments. This role involves designing training programs, standardizing procedures, and promoting a culture of accountability and continuous improvement.
Health Care
Responsibilities
Design, implement, and maintain company-wide training programs
Develop standardized training materials, including manuals, SOPs, videos, checklists, and job aids
Deliver in-person and virtual training across multiple locations
Partner with HR to ensure training aligns with onboarding, corrective action, and performance management processes
Measure training effectiveness and recommend improvements
Standardize procedures to ensure uniform application company-wide
Own and maintain SOPs, process documentation, and operational checklists
Conduct audits, ride-alongs, and site visits to ensure adherence to standardized processes
Partner with leadership to address training gaps and corrective coaching needs
Support compliance with company policies, safety standards, and regulatory requirements across IL, WI, and IN
Serve as a resource during incident reviews, safety retraining, and process corrections
Promote a culture of accountability, safety, and continuous improvement
Collaborate with Operations, HR, Fleet, Safety, K-9 Leadership, and Executive teams
Act as a subject matter expert on Platinum processes and service standards
Support managers with training tools, SOPs, and coaching frameworks
Assist with rollout of new initiatives, systems, and process changes
Qualification
Required
Minimum of 10 years of experience in a service-based industry of 85+ employees (pest control, is a plus)
Proven experience in training, coaching, and operational process improvement
Strong understanding of field-based and customer-facing service operations
Excellent written and verbal communication skills
Demonstrated ability to lead change and enforce standards
Strong documentation, organization, and follow-through skills
Preferred
Experience in multi-location and/or multi-state operations
Background in SOP development, quality assurance, or operational excellence
Experience training frontline technicians and supervisors
Knowledge of safety programs, fleet policies, and compliance training
Company
Platinum Pest Solutions Inc.
While our core focus for our customers is to find and eliminate pests, we are also striving to enable the success of our company and our people.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase