Valicy Gaming · 14 hours ago
Chief Operating Officer
Greenville, NC
Full-time
Onsite
Director/Executive
10+ years expValicy is a developer and distributor of engaging electronic gaming experiences, headquartered in Greenville, North Carolina. The Chief Operating Officer (COO) is responsible for overseeing and optimizing all operational functions of the company, ensuring operational excellence and exceptional customer service across gaming markets.
Gambling & Casinos
Responsibilities
Build, lead and mentor high-performing operations teams across multiple functions
Role model and foster the FIGHTER mentality throughout the operations organization
Ensure close collaboration and alignment with the Valicy Leadership Team and, in particular, Finance, Legal/Compliance, Product and Sales
Establish and monitor KPIs across procurement, manufacturing, logistics and service operations
Drive continuous improvement initiatives focused on quality, cost, speed and scalability
Build operational infrastructure to support new product launches, market expansion and increased production volumes
Develop and execute business strategies to drive revenue growth and market expansion
Optimize business process and systems to scale with growth
Foster a culture of cost consciousness but not at the expense of customer quality
Oversee global sourcing and procurement of components, subassemblies and finished goods
Develop strategic supplier relationships to ensure quality, reliability and cost competitiveness
Mitigate supply chain risk through vendor diversification and inventory planning
Negotiate contracts and manage supplier performance metrics
Lead all manufacturing operations including production planning, scheduling and capacity management
Ensure compliance with gaming regulations, safety standards and quality certifications
Implement lean manufacturing and process optimization initiatives
Oversee quality assurance and defect-reduction programs
Instantiate process for and oversee electronic gaming machine refurbishment with focus on quality, cost reduction and waste management
Facilitate electronic gaming machine decommissioning
Manage warehousing operations, inventory control and demand forecasting
Oversee logistics including shipping, regulatory documentation and (if necessary) customs documentation
Optimize transportation costs while maintaining on-time and on-quality delivery commitments
Ensure secure handling of regulated components
Oversee customer support, field service and technical repair operations
Ensure high uptime and rapid issue resolution for installed machined; compliance with customer and regulator stipulations for product uptime
Develop service SLAs, escalation protocols and training/certification programs for service and support technicians
Use customer feedback and service data to inform product and process improvements
Qualification
Required
10+ years of senior leadership experience in Operations
5+ years of experience working at a electronic gaming machine manufacturer
Proven experience managing a complex supply chain for regulated products
Strong understanding of procurement, manufacturing, logistics and service operations
Track record of scaling operations in a growth-oriented environment
People-first leadership DNA coupled with excellent communication and decision-making skills
Preferred
Experience in Enterprise Resource Planning (ERP) system implementation
Experience implementing and administering best practice business processes including: inventory control, sales & operations planning, demand planning, integrated business planning and returned merchandise authorization
Demonstrated leadership of customer support and technical service teams
Healthy relationships with gaming industry suppliers
Lean manufacturing, Six Sigma or similar operational excellence training
Company
Valicy Gaming
Headquartered in Greenville, North Carolina, with a dedicated game studio in Wilmington, Valicy represents a bold new chapter in gaming innovation.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase