Software Support Engineer jobs in United States
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TRUMPF North America · 19 hours ago

Software Support Engineer

positionChicago, IL
timeFull-time
remoteOnsite
seniorityMid Level

TRUMPF North America is a high-tech company focused on innovative technologies for future generations. They are seeking a Software Support Engineer to provide support and implementation of CAD CAM MES programming software solutions for customers, including training and troubleshooting assistance.

ElectronicsIndustrialLaserManufacturing
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H1B Sponsor Likelynote

Responsibilities

Support customers in Metamation and TRUMPF FLUX sheet metal programming software
Implement & update software solutions at customer sites and provide customer training
Assess process value chain and adapt TRUMPF / Metamation software to customer needs
Support customers with questions and troubleshooting over phone, web & email
Provide software support for in house production at TRUMPF smart factory
Serve as key contact & manage customer projects
Travel for projects in USA, Canada and Mexico

Qualification

CAD/CAM programmingTRUMPF softwareMetamation softwareProject ManagementCustomer serviceCommunication skillsTeamwork

Required

Experience with CAD/CAM programming software for machine tools
Experience in TRUMPF & Metamation software products
Thorough experience in Project Management
Excellent communication skills, as well as telephone etiquette
Ability to communicate patiently and diplomatically is mandatory
Must have a professional customer service attitude
Ability to work both independently and in a team environment

Company

TRUMPF North America

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TRUMPF Inc. is the North American subsidiary of TRUMPF SE + Co. KG. based near Stuttgart, Germany.
dateFounded in 1923
location
Farmington, Connecticut, USA
people-size501-1000 employees
web-link
https://www.us.trumpf.com

H1B Sponsorship

TRUMPF North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (4)
2021 (7)
2020 (5)

Funding

Current Stage
Late Stage

Leadership Team

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Lutz Labisch
President & CEO
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Carmen Keel
Head Of Human Resources/HR Business Partner
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Recent News

Hartford Business Journal
Central CT State Univ. pilots robotics apprenticeship with TRUMPF as model for systemwide ‘preferred employer program’
2025-09-09
Hartford Business Journal
CCSU launches new robotics apprenticeship in partnership with industry
2025-07-17
PR Newswire
TRUMPF Qualifies 6K Additive Titanium Metal Powder on the TruPrint Systems for Additive Manufacturing
2025-04-02
Company data provided by crunchbase