First American · 9 hours ago
Customer Service Representative (in office)
USA, Arizona, Scottsdale
Full-time
Onsite
Entry, Mid Level
$16.07/hr - $21.41/hr
2+ years expFirst American is a leading provider of title insurance and settlement services for real estate transactions. They are seeking a Customer Service Representative to handle customer inquiries, resolve issues, and maintain records in a supportive and inclusive environment.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
Maintains and creates logs, reports, records, and files
Investigates, coordinates, and tracks a wide range of customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase