Freshworks · 16 hours ago
Account Executive (CX)
United States
Full-time
Remote
Mid, Senior Level
$106K/yr - $131K/yr
5+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. As an Account Executive for the CX team, you will lead efforts to form transformative partnerships with global enterprises, leveraging your expertise in CX solutions to optimize customer experience and operational efficiency.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Collaborate with internal teams to design and deliver highly customized solutions that align with the strategic priorities of enterprise organizations
Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers
Leverage your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value to clients
Lead relationship with CX persona for current customers and find new paths of growth
Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies
Strategically manage a high-value pipeline with long sales cycles, ensuring consistent progress toward closing significant deals
Qualification
Required
5-7 years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations
Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems
Demonstrated ability to sell customer support software to multiple personas across both technical and business audiences
Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency
Experience in managing custom solution sales processes
Strategic thinking, organizational skills, and the ability to influence at the highest levels
Strategic, influential, and organized, with a relentless focus on creating long-term value for clients
A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase