Acro Service Corp · 5 hours ago
Help Desk Technician
Reno, NV
Full-time
Onsite
Mid, Senior Level
5+ years expAcro Service Corp is seeking a Help Desk Technician to join the Voter Registration and Election Management System (VREMS) team, which is dedicated to supporting transparent elections in Nevada. In this role, you will provide exceptional service and technical support to users across the state's 17 counties, managing the full lifecycle of helpdesk tickets and ensuring effective resolution of technical and non-technical inquiries.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Mitra Roy
Responsibilities
Serve as the primary point of contact for county election teams, providing first-line and advanced support for technical and non-technical requests
Own and oversee the full lifecycle of assigned tickets, from intake and triage through resolution and closure
Maintain ownership of tickets throughout their lifecycle, including during escalations to technical teams or vendors—ensuring requestor(s) receive regular updates even when resolution depends on external parties
Triage, categorize, and prioritize all incoming tickets, coordinating with internal teams and counties to ensure appropriate handling and timely resolution
Provide clear, timely updates to users and stakeholders, maintaining high levels of client satisfaction
Translate technical issues and status updates into plain, jargon-free language that staff can easily understand
Diagnose and resolve a wide range of technical issues, including system defects and enhancement requests
Collaborate with technical staff, developers, and vendors to escalate and resolve complex problems
Ensure accurate documentation of all technical issues and resolutions, contributing to knowledge base resources and process improvements
Address training, documentation, and process-related inquiries, coordinating with subject matter experts as needed
Facilitate user education and resource distribution to empower county teams and improve system utilization
Qualification
Required
Graduation from high school or equivalent
Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals
Three years of IT work experience in a user support role
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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