Fiserv · 8 hours ago
Instructional Designer
United States
Full-time
Remote
Mid Level
3+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Instructional Designer role focuses on developing high-quality training programs to enhance associate knowledge and performance, creating a variety of learning materials for contact center associates.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines
Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs
Apply the ADDIE instructional design model using a balance of structured and iterative approaches
Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners
Serve as a learning consultant to ensure training solutions align with evolving business priorities
Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance
Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams
Provide guidance to facilitators on effective delivery of developed training materials
Maintain and update training content to reflect current systems, processes, and best practices
Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization
Qualification
Required
3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
1+ years of experience collaborating with stakeholders and applying basic project management skills
1+ years of experience designing and developing learning materials within a contact center or customer service environment
Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360
Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment
Good time management and project management with ability to work independently and manage multiple projects simultaneously
Preferred
Bachelor's degree in related discipline
Experience providing learning and development consulting
Familiarity with instructional design and training delivery best practices
A proactive approach to staying current with evolving instructional design methods and tools
Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies
Knowledge of Money Network products, procedures, and systems
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase