New Source Medical, LLC · 21 hours ago
Customer Service Respresentative
Louisville, KY
Full-time
Onsite
Mid Level
$18.50/hr - $18.50/hr
3+ years expNew Source Medical is focused on improving patient outcomes across the entire continuum of care by providing healthcare equipment solutions. They are seeking a Customer Service Representative to handle multi-line telephone calls, analyze customer needs, and assist with order intake and data entry.
Health CareMedicalMedical DeviceRental
Responsibilities
Answers multi-line telephone promptly and courteously; actively listens and builds rapport with employees and customers
Quickly understands and analyzes customer needs to resolve or escalate to the appropriate party
Responsible for general order intake process & accurate/efficient data entry into dispatch database system
Maintains knowledge regarding product details and descriptions to be able to assist customers with equipment options
Works in conjunction with multiple parties to resolve issues; properly adjusts accounts for accurate patient data
Conducts daily touch base calls with Operations staff to follow up on any issues from the previous evening and for general updates, if needed
Qualification
Required
3+ years of experience in customer service environment with data entry responsibilities
Must have initiative to do necessary follow up, fact find and strive to resolve issues in a timely manner
Ability to work both independently and as a team
Exceptional written and verbal communication skills including proper grammar and telephone etiquette
Must possess ability to deal with challenges cheerfully, tactfully and professionally with both internal and external customers
Demonstrated problem-solving ability with strong organizational & time management skills
Proficient with Microsoft Office products
Ability to work within and between multiple systems at one time, utilizing multiple computer screens
Detail oriented and accurate
Must be able to work flexible schedule with fluctuating start and end times and be on call rotationally on weekends and evenings
Prolonged sitting and repetitive motions performed
Preferred
Associates Degree preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
New Source Medical, LLC
New Source Medical is focused on improving patient outcomes across the entire continuum of care by providing healthcare equipment solutions.
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Kevin Mckim
CEO
Company data provided by crunchbase